New Landing › How can we help? › Atelier › 3 questions

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    Posted in: Atelier
  • August 17, 2015 at 2:34 pm #204609
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Thanks David

    August 29, 2015 at 1:55 pm #208611
    meldesk
    Member
    Post count: 11
    This reply has been marked as private.
    September 1, 2015 at 10:04 am #209061
    David Martin – Support
    Moderator
    Post count: 20834

    Hi Nic,

    Can you enter your purchase code in your profile so we can verify you as a customer and provide support?

    – The error looks to come from this plugin “oAuth Twitter Feed for Developers” is that updated to the latest version?

    Cheers,
    David.

    September 1, 2015 at 12:06 pm #209139
    meldesk
    Member
    Post count: 11

    Hi David,

    Thank you for the fast reply.

    I have added the purchase codes to my profile.

    The theme has recently been updated to its latest version and I just updated it to version 3.15.. Do I have to update the plugins manually (every time)?

    Concerning oAuth Twitter Feed for Developers, the version is 2.2.1.

    Best Regards,

    Nic

    September 2, 2015 at 12:02 pm #209654
    David Martin – Support
    Moderator
    Post count: 20834

    Hi Nic,

    Updating plugins is something that should be done whenever an update is available.

    If you still experience this error, please add your WP login details and I will take a close look.

    Have you edited your wp-config.php file, enabling wp_debug?

    Thanks,
    David.

    September 3, 2015 at 1:42 pm #210148
    meldesk
    Member
    Post count: 11

    Hi David,

    I did update the theme and the plugins to their latest version. Problem seems to have gone away for now but I will keep on checking in the coming days.

    No I haven’t edited anything in wp-config.php file.

    Best Regards,

    Nic

    September 3, 2015 at 3:05 pm #210174
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    We are glad 🙂 that your issue resolved.
    Thanks
    Mohammad

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