ATTENTION, PLEASE READ: New topic creation is disabled, as we have moved to a new support system. Your existing topics will remain, but for all new requests you will need to use the new system. Click here to go to the new support request form.

• Back to forum

  Posted in: Dante
• September 29, 2016 at 10:51 pm #293862
  rlshaw

  Member

  Post count: 47

  After update, icons missing from Swift Page Builder objects (see attachment) and all Rows with color chosen as background are broken.

  Unable to save any color in Row options (see attachment) so have replaced colors with repeating image of same color as a temp workaround.

  Attachments:

  You must be logged in to view attached files.
  September 30, 2016 at 5:39 pm #293989
  David Martin – Support

  Moderator

  Post count: 20834

  Hi,

  It seems the assets are not loading:

  

  Did the update fail midway through? Can you test uploading this build via ftp to wp-content/themes https://www.dropbox.com/s/q9d9yfkby9ty1ik/dante.zip?dl=0

  September 30, 2016 at 8:31 pm #294024
  rlshaw

  Member

  Post count: 47

  Have ftp’ed up several times but did it again with your version. The assets are all sitting there in the proper directory (see image).

  RS

  Attachments:

  You must be logged in to view attached files.
  October 1, 2016 at 3:27 pm #294039
  rlshaw

  Member

  Post count: 47

  Any ideas?

  October 2, 2016 at 12:01 am #294047
  rlshaw

  Member

  Post count: 47

  How can I roll back to 3.3.2? The same problem behaviour is on two separate sites.

  October 2, 2016 at 9:56 am #294052
  Pikay

  Member

  Post count: 48

  same here (

  October 3, 2016 at 6:30 pm #294233
  David Martin – Support

  Moderator

  Post count: 20834

  This is not something I can replicate locally, i suspect your server is blocking the asset from loading or the WP update has amended a .htaccess file which is causing this.

  Can you contact your host and ask them to look into the assets in the screenshot and being loaded, even though they exist on the server.

  October 3, 2016 at 10:29 pm #294294
  rlshaw

  Member

  Post count: 47

  Well, since you have one other person reporting the same thing, I doubt that this is a server/.htaccess issue on our side. Moving back to Version 3.3.2 just now reloads the icons in the editor and allows saving row colors again. There’s something done in 3.3.3 which is causing this.

  October 4, 2016 at 2:18 pm #294335
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Hi,

  
  @Pikay since @rlshaw already revert to the previous, can you provide us more details of your website(url and admin credentials if it’s in maintenance mode) so we can check and compare the issue.

  Thanks

  -Rui

  October 4, 2016 at 4:00 pm #294352
  Swift Ideas – Ed

  Keymaster

  Post count: 15264

  Hi @rlshaw

  We have found the cause of this issue, and an update is being submitted within the next hour.

  Thanks,

  – Ed

  October 4, 2016 at 5:11 pm #294371
  rlshaw

  Member

  Post count: 47

  That’s very good news…. thanks… looking forward to the update.

  October 4, 2016 at 5:53 pm #294387
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  No Problem. Glad we could help.
  Thanks Ed

  -Rui

  October 4, 2016 at 8:42 pm #294404
  Swift Ideas – Ed

  Keymaster

  Post count: 15264

  @rlshaw – the background colours still seems to be an issue, we are investigating as a matter of urgency.

  – Ed

  October 5, 2016 at 4:47 am #294427
  Swift Ideas – Ed

  Keymaster

  Post count: 15264

  v3.3.32 has been released to resolve the colour picker issue.

  – Ed

  October 5, 2016 at 11:12 pm #294672
  rlshaw

  Member

  Post count: 47

  All seems to be good now! Thanks for addressing this quickly.

  cheers,

  Robert

• Back to forum

  Posted in: Dante