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New Landing › How can we help? › Themeforest Theme Support › Dante › Dante testimonial cite image not showing
- This topic has 25 replies, 5 voices, and was last updated 10 years by Mohammad – SUPPORT.
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Posted in: Dante
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July 21, 2014 at 7:24 am #93026
Hello. No matter what I do I cannot get the testimonial cite images to show. They all show up when editing the page, but never on the testimonials page.
What can I do?
Thanks!
July 21, 2014 at 7:44 am #93035As an update, one image seems to work. Both images are the exact same format and size (png). I don’t understand why one image would work, but another will not?
July 21, 2014 at 12:55 pm #93164Hi
Please could I see a link?
– Kyle
July 22, 2014 at 3:26 am #93481Hi Kyle,
The link is here
Currently, Ken Nichols has a photo attached; however, there is nothing in the DOM. I am currently running version 2.5 of the template, and will upgrade soon to see if it fixes it.
When I edit the testimonial, the cite image is clear. When I change the cite image to the same as Paul McGinley’s it shows up fine. For some reason, only Paul McGinley’s photo works. No other photo in my media library works on any testimonial; however, Paul McGinley’s works great on any testimonial.
Very strange.
Thanks,
AaronJuly 22, 2014 at 6:52 am #93514Hi,
Please upgrade to latest version 2.61 of theme first and check for issue.
Thanks ๐
With Best Regards
Swift IdeasJuly 23, 2014 at 6:15 am #93916Hi all. I believe I am now running the latest version of the template.
[dante]$ grep -i 2.61 *
style.css: Version: 2.61Unfortunately, the testimonial cite image for Ken Nichols is still now showing.
The specific asset being loaded into the cite image is here:
AssetI’ve also attached a screenshot showing how the testimonial is set up.
I’m not sure why it (or any asset other than the Euro Trophy image) won’t show.
Thanks,
AaronAttachments:
You must be logged in to view attached files.July 23, 2014 at 1:43 pm #94082Hi,
Can you provide us an url of your site and some admin credentials so we can take a look? Please send it using the private reply option.
– Rui
July 23, 2014 at 2:22 pm #94111That’s going to take some time for me to provide. The URL is listed above, but the admin credentials will take a while.
One question, I can’t use the theme auto update so I unpacked the theme manually. Were there any scripts or database changes that needed to occur with the 2.5 to 2.61 upgrade? I couldn’t find instructions on how to manually update the theme.
Thanks.
July 24, 2014 at 4:02 am #94240Hi. You can access the site here.
You can into the back end by visiting
http://home.hunter.cx/wp-admin
user: admin
pass: SuperCurry69Thanks,
AaronJuly 24, 2014 at 11:38 am #94404Hi,
In which specific page url the testimonial images are not displaying? I want a page with testimonial so i can check the issue easily.
Thanks ๐
With Best Regards
Swift IdeasJuly 24, 2014 at 2:41 pm #94480The page is called “Testimonials”. It is a sub menu of about. I cannot get the images to show. Specifically Ken Nichols.
Thanks.
July 25, 2014 at 3:55 am #94571July 25, 2014 at 6:51 am #94586Hi,
Please install this plugin to me https://wordpress.org/plugins/wpide/ so i can debug issue easily.
ThanksJuly 25, 2014 at 6:56 am #94587The plugin is installed and activated.
Thanks.
-Aaron
July 25, 2014 at 7:10 am #94589This reply has been marked as private. -
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