New Landing › How can we help? › Themeforest Theme Support › Dante › Cannot upload images anymore

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    Posted in: Dante
  • July 17, 2014 at 9:08 pm #92369
    Gizan86
    Member
    Post count: 252

    Hi,
    I noticed that I cannot upload images anymore. After uploading I get a pictogram of a broken image in my gallery. This is the same for small, big and standard size images. Could you help me?
    Thanks!

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    July 18, 2014 at 6:39 am #92431
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    It seems file permission related problem. Please read and follow this article http://www.wpbeginner.com/wp-tutorials/how-to-fix-image-upload-issue-in-wordpress/. Hopefully that should help and let me know your feedback.

    Thanks 🙂
    With Best Regards
    Swift Ideas

    July 18, 2014 at 8:07 am #92452
    Gizan86
    Member
    Post count: 252

    Hi, thanks for the help.
    I have applied the file permissions of 744 as mentioned in the article but my complete site is acting strange now. After applying the changes my site is very slow, the slider does not work anymore, woocommerce does not work anymore, the backend is acting very strange and many other issue. I have taken the exact same steps as in the article / video. Can you please help me soon as I’m afraid to loose business as my customers cannot order items..
    ( I can offer ftp access if it helps..)
    Thanks!

    July 18, 2014 at 8:23 am #92460
    Gizan86
    Member
    Post count: 252

    I tried to reset a backup but the backup plugin also does not respond anymore, it states that there probably is a JavaScript or jQuery error..

    July 18, 2014 at 8:38 am #92466
    Gizan86
    Member
    Post count: 252

    I also noticed that when going to my site, instead of showing the normal url freshfolds.nl it shows an extra string attached to it (see screenshot)
    Maybe that can ring a bell on the type of issue..

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    July 18, 2014 at 8:56 am #92477
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please check this image http://www.freshfolds.nl/wp-content/uploads/2013/11/IMG_0361-site-200×300.jpg then you will understand actual issue and contact to your hosting provider to get right exact solution.
    Thanks

    July 18, 2014 at 9:35 am #92494
    Gizan86
    Member
    Post count: 252

    Oke, thanks for the quick reply! I have contacted my hosting provider. Just to be sure, when given the right access by my hosting provider, will this solve also the JavaScript or jQuery problem that I receive after I applied the changes or just the image uploading problem?

    July 18, 2014 at 9:43 am #92497
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please wait for your image issue and after we can solve your javascript issue. Let me know that image issue fixed.
    Thanks

    July 18, 2014 at 9:51 am #92504
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Yes, It should solve your java script errors because JavaScript files are not loading due to this issue.
    Thanks

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    July 18, 2014 at 10:01 am #92518
    Gizan86
    Member
    Post count: 252

    Ok good to know, I will let you know once I receive a response from my provider..
    I was just thinking, this error is it not due to me changing the file permissions myself (as shown in the article)?

    July 18, 2014 at 10:18 am #92529
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Its not related with your changes. Its server issue so hosting provider will see it.
    Thanks

    July 18, 2014 at 1:28 pm #92583
    Gizan86
    Member
    Post count: 252
    This reply has been marked as private.
    July 18, 2014 at 5:26 pm #92663
    Mohammad – SUPPORT
    Moderator
    Post count: 27441
    This reply has been marked as private.
    July 18, 2014 at 8:49 pm #92703
    Gizan86
    Member
    Post count: 252
    This reply has been marked as private.
    July 19, 2014 at 8:30 am #92770
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please read this tutorial http://docs.woothemes.com/document/editing-product-data-tabs/#section-5. Hope that should work.
    Thanks

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