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  Posted in: Dante
• July 11, 2014 at 3:41 pm #90346
  zifftech

  Member

  Post count: 10

  There is a gray bar that randomly appears above the navigation header on my website. There is no rhyme or reason for it, but sometimes when you click through to a different page, it loads a gray bar above the navigation header. Sometimes it doesn’t. As you can see in the screenshot, its the same page, but one has a gray bar above the navigation header.

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  July 13, 2014 at 12:11 am #90558
  Swift Ideas – Ed

  Keymaster

  Post count: 15264

  Hi there,

  Looks like a blank string is being output from somewhere. My first guess would be something cached.. Do you have any caching plugins enabled? I’ve refreshed a few times but can’t replicate here.

  – Ed

  July 14, 2014 at 2:37 pm #90921
  zifftech

  Member

  Post count: 10

  Hi Ed,

  I am not using any caching plugins. It is still happening. Can you please take another look.

  Thanks

  July 15, 2014 at 6:19 am #91099
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  Please use this custom css code:

  #header-section{margin-top:-12px;}
  body{background-color:#fff !important}

  Hope that should resolve the issue and let me know your feedback.

  Thanks 🙂
  With Best Regards
  Swift Ideas

  July 15, 2014 at 2:35 pm #91367
  zifftech

  Member

  Post count: 10

  Hi Mohammad,

  Thanks, that is kind of a workaround which helps, but it doens’t actually solve WHY it is occurring. It stil occurs, but now its white so it’s not as noticeable, however, I would like to figure out how to prevent it from occurring because it makes the navigation header look like it’s different height sizes depending on which page you are on. What is the solution?

  Thanks

  July 16, 2014 at 12:06 pm #91679
  Kyle – SUPPORT

  Moderator

  Post count: 35880

  Hi

  Please remove Mohammad’s CSS, and let me know on what page you see the bar and which browser you are using. As I’m not able to replicate the issue

  – Kyle

  July 16, 2014 at 1:34 pm #91706
  zifftech

  Member

  Post count: 10

  Hi Kyle,

  I have commented out Moahammad’s CSS. The issue occurs on every page, randomly. It happens while using Chrome and Firefox… I am on a mac so I can’t test on IE. If you keep refreshing any page, bar will randomly appear. It also happens if you click on any page in the navigation header, randomly of course. Please let me know your solution.

  Thanks

  July 16, 2014 at 1:39 pm #91707
  Kyle – SUPPORT

  Moderator

  Post count: 35880

  Could you provide me with a login? I just need to test a few things

  – Kyle

  July 16, 2014 at 1:48 pm #91713
  zifftech

  Member

  Post count: 10

  This reply has been marked as private.
  July 16, 2014 at 1:54 pm #91718
  Kyle – SUPPORT

  Moderator

  Post count: 35880

  Yes please

  – Kyle

  July 16, 2014 at 1:59 pm #91722
  zifftech

  Member

  Post count: 10

  This reply has been marked as private.
  July 16, 2014 at 2:26 pm #91739
  Kyle – SUPPORT

  Moderator

  Post count: 35880

  Ok the issue was with the Logooos WordPress plugin

  – Kyle

  July 16, 2014 at 2:28 pm #91740
  zifftech

  Member

  Post count: 10

  So I wont be able to use that plugin now?

  July 16, 2014 at 2:33 pm #91744
  Kyle – SUPPORT

  Moderator

  Post count: 35880

  Well that’s your choice, the plugin is causing the space, and I can’t work out why. But as it is a 3rd party plugin we can’t spend too much time trying to work it out as it is specific to your needs

  – Kyle

  July 16, 2014 at 2:34 pm #91745
  zifftech

  Member

  Post count: 10

  Okay, thanks for pinpointing the cause! I will look into an alternative!

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  Posted in: Dante