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  Posted in: Dante
• July 6, 2014 at 7:21 pm #88401
  daanholten

  Member

  Post count: 5

  I was really happy with your theme and clear documentation. However, when I start installing (following the exact steps of the Dante Documentation, I got in trouble.

  As soon as I activate the Woocommerce plugin and click Install Woocommerce pages the site turns into white screen, so I can’t access the backend anymore.

  I tried to activate the Woocommerce plugin while using another theme and there was no problem. However as soon as I then activated the Dante theme I got stuck with the white pages again.

  Could you please help me? I got a strict deadline for finishing my website and I would really like to use the Dante theme.

  Thanks in a dvance!

  July 7, 2014 at 7:12 am #88454
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  If you have any issues with the theme , i.e. any errors, then you’ll likely need to increase the memory limit and try again. Here’s a guide of how to proceed if you come across issues:

  Edit wp-config.php and enter the following at the bottom of the file:
  define('WP_MEMORY_LIMIT', '64M');

  If you have access to your server’s PHP.ini file, then find the following line and increase the value, for example:
  memory_limit = 64M

  If you don’t have access to your server’s PHP.ini file, then try adding this to the bottom of the .htaccess file at the root of your WordPress site:
  php_value memory_limit 64M

  If you aren’t confident enough to attempt the above yourself, or nothing has worked, then please contact your host directly – they will be able to help.

  You can use the below image as reference for the setup we have on our server:

  

  Hope that should help to you and let me know your feedback.

  Thanks 🙂
  With Best Regards
  Swift Ideas

  July 7, 2014 at 8:55 am #88496
  daanholten

  Member

  Post count: 5

  Hi Mohammad,

  thanks for your reply! However, I have already tried to increase the memory as I thought that could be the problem. Unfortunately, this didn’t make a difference.

  Kind regards,
  Daniël

  July 7, 2014 at 9:13 am #88505
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  Please enable error display at wp-config.php by change define( 'WP_DEBUG', false ); to
  define( 'WP_DEBUG', true);
  Thanks 🙂
  With Best Regards
  Swift Ideas

  July 7, 2014 at 9:25 am #88510
  daanholten

  Member

  Post count: 5

  So does this error mean I still have to increase my memory-limit?

  ” Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 7680 bytes) in /home/vhosting/j/vhost0059904/domains/label17.com/htdocs/www/wp-admin/menu.php on line 248 ”

  July 7, 2014 at 9:28 am #88512
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  Please contact to hosting provider to increase memory.
  Thanks

  July 7, 2014 at 1:10 pm #88637
  daanholten

  Member

  Post count: 5

  I’ve been able to increase the memory in the end, apparently I put the WP_MEMORY_LIMIT in the wrong place. Thanks after all!

  I do have a second problem however.. When I go to Theme Options, it says errors were found (while I installed everything accordingly to the documentation) and I can’t for example upload a new logo.

  July 7, 2014 at 1:19 pm #88641
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  Please change your theme directory name dante 4 to dante4 that is without space. Hope that should fix your issue.
  Thanks

  July 7, 2014 at 1:23 pm #88644
  daanholten

  Member

  Post count: 5

  That definitely fixed it, thank you very much for your quick responses!

  July 7, 2014 at 1:25 pm #88645
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  You most welcome. I’m glad that issue resolved .
  Thanks 🙂
  With Best Regards
  Swift Ideas

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  Posted in: Dante