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  Posted in: Neighborhood
• June 23, 2014 at 5:16 am #84458
  LouisaMel

  Member

  Post count: 46

  Hi there,

  Since one hour this morning, my website doesn’t appear anymore…

  I was going to update Neighborhood to 1.8 version when I noticed that all my plugins had disappear.

  When I try to go on my website, I get a message starting with:
  Fatal error: Call to a member function get_cart_url() on a non-object in … etc.

  In the mean time, I updated the theme as I read on another post, but it didn’t change anything.

  Can you help me solve this please?

  Thanks a lot!

  June 23, 2014 at 5:18 am #84459
  LouisaMel

  Member

  Post count: 46

  This reply has been marked as private.
  June 24, 2014 at 8:49 am #84974
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  Please upgrade woocommerce plugin before upgrade to theme. Hope that should resolve the issue automatically.
  Thanks 🙂
  With Best Regards
  Swift Ideas

  July 1, 2014 at 8:08 am #87192
  LouisaMel

  Member

  Post count: 46

  Hi,

  Thanks. Woocommerce was already updatet to its latest version when I wanted to update Neighborhood, but all the plugins were down before I even tried the update.

  I thus had no choice but to restore the website entirely.

  Do you know where the problem of all the plugins (including woocommerce) suddenly disappearing from the website (even though I couldn’t re-install them because the files already existed on the servor) could come from?

  Thanks!

  July 1, 2014 at 9:11 pm #87359
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Hi,

  That’s strange, it could be some plugin with malicious code or any vulnerability in your hosting and you suffered an attack.

  Since you restore a backup, there is any issue at this moment you need with the Neighborhood theme?

  Best Regards,
  Rui

  July 3, 2014 at 8:11 am #87711
  LouisaMel

  Member

  Post count: 46

  Hi Rui,

  Yes, it might be the reason. Since I restored it, everything is going fine…until the next time maybe…

  Best regards!

  July 3, 2014 at 8:58 am #87734
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  I’m glad that you managed to resolve the issue.
  Thanks 🙂
  With Best Regards
  Swift Ideas

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  Posted in: Neighborhood