New Landing How can we help? Themeforest Theme Support Neighborhood Fatal error before updating theme

Viewing 7 posts - 1 through 7 (of 7 total)
  • #84458
    LouisaMel
    Member
    Post count: 46

    Hi there,

    Since one hour this morning, my website doesn’t appear anymore…

    I was going to update Neighborhood to 1.8 version when I noticed that all my plugins had disappear.

    When I try to go on my website, I get a message starting with:
    Fatal error: Call to a member function get_cart_url() on a non-object in … etc.

    In the mean time, I updated the theme as I read on another post, but it didn’t change anything.

    Can you help me solve this please?

    Thanks a lot!

    #84459
    LouisaMel
    Member
    Post count: 46
    This reply has been marked as private.
    #84974
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please upgrade woocommerce plugin before upgrade to theme. Hope that should resolve the issue automatically.
    Thanks ๐Ÿ™‚
    With Best Regards
    Swift Ideas

    #87192
    LouisaMel
    Member
    Post count: 46

    Hi,

    Thanks. Woocommerce was already updatet to its latest version when I wanted to update Neighborhood, but all the plugins were down before I even tried the update.

    I thus had no choice but to restore the website entirely.

    Do you know where the problem of all the plugins (including woocommerce) suddenly disappearing from the website (even though I couldn’t re-install them because the files already existed on the servor) could come from?

    Thanks!

    #87359
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    That’s strange, it could be some plugin with malicious code or any vulnerability in your hosting and you suffered an attack.

    Since you restore a backup, there is any issue at this moment you need with the Neighborhood theme?

    Best Regards,
    Rui

    #87711
    LouisaMel
    Member
    Post count: 46

    Hi Rui,

    Yes, it might be the reason. Since I restored it, everything is going fine…until the next time maybe…

    Best regards!

    #87734
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I’m glad that you managed to resolve the issue.
    Thanks ๐Ÿ™‚
    With Best Regards
    Swift Ideas

Viewing 7 posts - 1 through 7 (of 7 total)

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