New Landing › How can we help? › Themeforest Theme Support › Neighborhood › URGENT ISSUE! – maintenance mode

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    Posted in: Neighborhood
  • June 21, 2014 at 12:42 pm #84273
    gregcatmull
    Member
    Post count: 109

    I have a issue where my home page http://shop.garsons.co.uk shows first time then reload and it show maintainence mode.

    Every other page on my website works fine.

    This means when people click the logo to go back to home page they see. We are in maintainence mode please check back again soon.

    Maintainence mode is switched off.

    Please help

    Cheers
    Greg

    June 21, 2014 at 1:11 pm #84275
    gregcatmull
    Member
    Post count: 109
    This reply has been marked as private.
    June 23, 2014 at 2:50 am #84436
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi Greg,

    This looks to have been a caching issue with a plugin you’ve used, likely the pages were cached while the maintenance mode was enabled.

    I’ve just cleared your cache and it seems to be resolved.

    – Ed

    June 23, 2014 at 7:03 am #84472
    gregcatmull
    Member
    Post count: 109

    Hi Ed,

    thanks for looking into it however the problem is still occurring.

    When you are on my website. http://shop.garsons.co.uk hit the logo in the header so that I goes back to home, it then goes back into maintenance mode.

    help

    cheers
    Greg

    June 23, 2014 at 3:48 pm #84777
    gregcatmull
    Member
    Post count: 109

    This really need sorting guys… matter of urgency now other I will have to take our site down.

    I think it could be issue permalinks.

    I have tried and tested a few things.

    I have duplicated my home page with a new page but with a /home/ permalink and it works, I can reload that page as many time as I like I and I don’t receive the ‘maintenance message’. However when that page is assigned as the static home page it then fails, and on click of the logo or page reload the website goes into ‘maintenance mode’.

    I could change the logo link to http://shop.garsons.co.uk/home/ but this is not what I want and it was working fine. I want my landing page to still be http://shop.garsons.co.uk.

    For now I am using the duplicated home page with the /home/ permalink in the navigation bar to hopefully help with the users navigation.

    But the logo link is still not working, so desktop and mobile users with be experiencing this issue when they click this.

    help!

    Greg

    June 24, 2014 at 8:47 am #84970
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I resolved the issue so please check and let me know your feedback.
    Thanks 🙂
    With Best Regards
    Swift Ideas

    June 24, 2014 at 8:49 am #84973
    gregcatmull
    Member
    Post count: 109

    Life saver thanks! any idea why this happened? was it something I did so I know not to do it again or how to fix it if it happens again.

    cheers
    Greg

    June 24, 2014 at 8:52 am #84980
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I’m glad that issue resolved. I exclude home page from cache.
    Thanks 🙂
    With Best Regards
    Swift Ideas

    June 27, 2014 at 8:18 am #86517
    gregcatmull
    Member
    Post count: 109

    Hi Mohammad this is now doing this same issue again, but this time its not with just the home page.

    please help.

    greg

    June 27, 2014 at 8:21 am #86523
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Please refer to other post

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