New Landing How can we help? Themeforest Theme Support Pinpoint Pinpoint Theme Site Cannot edit in Swift Page Builer

Viewing 5 posts - 1 through 5 (of 5 total)
  • Posted in: Pinpoint
  • #84222
    DORISSIMO3399
    Member
    Post count: 4

    We have gone live with 1 page (home Page) but have several pages unpublished. We can no longer edit the published page as well as the unpublished pages. Can anybody help?

    #84274
    DORISSIMO3399
    Member
    Post count: 4

    On further investigation, it appears that the all the coding content does appear under the text tab, but is duplicated under the visual tab in a white font therefore making the coding invisible to read. There are multiple problems: 1) the visual element is not available under the visual tab but rather the coding text is found under both tabs 2) The content under the visual text is in white and therefore invisible to read 3) Previewing any draft pages transfers us automatically to our published page.

    #84744
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please upgrade to latest version of theme and let me know your feedback.
    Thanks 🙂
    With Best Regards
    Swift Ideas

    #86013
    DORISSIMO3399
    Member
    Post count: 4

    Hi, We have upgraded to the latest version. Editing appears to be working fine until we edited
    3 different text boxes in a row. On the edit of the third box, nothing appeared in the visual tab, and the text tab contained the coding from the previous box we had edited. By leaving the page and re-selected the page, everything seemed to be fine again. However, this happened multiple times in our editing of the page.

    #86067
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi there,

    Can you please check in a different browser, or try clearing your browser cache? We’ve not seen this issue ourselves, and we edit text blocks A LOT, nor have we had anyone else with this issue, so I assume it must likely be a local issue.

    – Ed

Viewing 5 posts - 1 through 5 (of 5 total)

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