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  Posted in: Pinpoint
• June 20, 2014 at 10:48 am #84046
  Wearethewords-swift

  Member

  Post count: 7

  Hi,

  We have the latest version of WordPress and the latest version of the pinpoint theme on our website but actually the shortcodes doesn’t work…

  Any idea ?

  Kind regards,

  Yannick.

  June 20, 2014 at 11:10 am #84060
  Kyle – SUPPORT

  Moderator

  Post count: 35880

  Hi

  What do you mean by they don’t work? It would help if you be more specific

  – Kyle

  June 20, 2014 at 3:19 pm #84188
  Wearethewords-swift

  Member

  Post count: 7

  When you want add a shortcodes, you can select what you want, the option of the shortcodes and when you want insert, it refresh the shorcodes window and you have nothing in you text editor…

  June 22, 2014 at 3:34 pm #84349
  Kyle – SUPPORT

  Moderator

  Post count: 35880

  This does not happen for me on my demo, therefore I will need your login so that I can test the issue on your site

  – Kyle

  June 23, 2014 at 8:36 am #84513
  Wearethewords-swift

  Member

  Post count: 7

  This reply has been marked as private.
  June 23, 2014 at 8:56 am #84521
  Kyle – SUPPORT

  Moderator

  Post count: 35880

  What is your link?

  – Kyle

  June 23, 2014 at 8:59 am #84522
  Wearethewords-swift

  Member

  Post count: 7

  This reply has been marked as private.
  June 23, 2014 at 9:03 am #84525
  Kyle – SUPPORT

  Moderator

  Post count: 35880

  Please could you deactivate all plugins and let me know if the issue still occurs

  – Kyle

  June 23, 2014 at 10:18 am #84565
  Wearethewords-swift

  Member

  Post count: 7

  It’s not the plugins.. :s

  June 23, 2014 at 10:38 am #84570
  Kyle – SUPPORT

  Moderator

  Post count: 35880

  Have you tried? A plugin may be conflicting with the theme

  – Kyle

  June 23, 2014 at 10:41 am #84574
  Wearethewords-swift

  Member

  Post count: 7

  I deactivate all the plug-in installed on the theme… But nothing append always the same effect with the shortcodes…

  June 23, 2014 at 10:46 am #84575
  Kyle – SUPPORT

  Moderator

  Post count: 35880

  Ok

  I have forwarded this issue to the developer, he will be able to help you with this problem

  – Kyle

  June 23, 2014 at 2:56 pm #84750
  Swift Ideas – Ed

  Keymaster

  Post count: 15264

  Here is the issue: https://www.dropbox.com/s/qbasobvh5lae1z7/Screenshot%202014-06-23%2015.52.52.png

  Basically looks like a cross-domain issue, as tinymce is trying to load from the non-www domain. Might be best to ask your host if they can check your server settings related to this.

  – Ed

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  Posted in: Pinpoint