New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Product Images on Mobile Devices

Viewing 12 posts - 1 through 12 (of 12 total)
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    Posted in: Neighborhood
  • June 12, 2014 at 5:45 pm #82097
    Marcy Korb
    Member
    Post count: 11

    I have an ecommerce website and purchased the Neighborhood theme because it was supposed to be compatible with all mobile devices. After the 3.9 upgrade our product images no longer appear on mobile devices, we have checked Apple and android. Please advise if this is due to the upgrade and if so will there be a fix soon? If not, how do we determine why our product images don’t appear.

    June 13, 2014 at 7:27 am #82155
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    We have not had anybody else with this issue, therefore it must be something specific to your install. Can you confirm you are running the latest version of the theme and WooCommerce?

    – Kyle

    June 17, 2014 at 2:52 pm #83155
    Marcy Korb
    Member
    Post count: 11

    HI Kyle,

    I can see that the version is 3.9. Is that the latest version? Website is http://www.allaboutmassageandwellness.com

    Thanks,
    Marcy

    June 17, 2014 at 8:49 pm #83242
    Marcy Korb
    Member
    Post count: 11

    Hello Again Kyle,

    I was able to determine that the Woocommerce version that we are using is 2.1.9 and I think the most current version is 2.1.11. I also think that 2.1.9 should be compatible with mobile devises. The Neighborhood Theme version installed is 3.9.1.

    Hope more complete information is helpful.

    Tx,
    Marcy

    June 18, 2014 at 8:06 am #83337
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    The latest WooCommerce is 2.1.11 and the latest version of Neighborhood is 1.8

    – Kyle

    June 18, 2014 at 1:51 pm #83507
    Marcy Korb
    Member
    Post count: 11

    Hi Kyle,

    With that information determined can you help me learn what we should do to make our product images visible on mobile devices. I need to know what what to do to correct the problem. I have a ticket logged with our web developer to move your first suggestion of it being an install problem forward. I am wondering if there is anything else that you can think of that might help us fix this problem.

    Thanks,
    Marcy

    June 18, 2014 at 2:22 pm #83517
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Could you try reupload the images to the products? It says that the file path is broken, but strangely only for mobiles

    – Kyle

    June 18, 2014 at 7:02 pm #83578
    Marcy Korb
    Member
    Post count: 11

    Hi Kyle,

    Let me see if I understand. Is the file path broken to mobiles on our website or is it a theme software broken path issue? If specific to our website then would that again go back to your comment that it is something specific to the install?

    When you say to re-upload the product images do I need to delete all from the site then re-upload? Is there anything else that you can think of that I can try? If this does not fix our problem what would your next suggestion be? If Neighborhood should be compatible on mobile devices then I am lead to think there has to be a fix.

    Thanks,
    Marcy

    June 19, 2014 at 7:15 am #83661
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Neighborhood is compatible with mobile devices, you can check our demo. We haven’t had anybody else experience this issue before. I will forward this to the developer to see if he can figure out why the images are not displaying

    – Kyle

    June 19, 2014 at 8:14 pm #83882
    Marcy Korb
    Member
    Post count: 11

    Hi Kyle,

    Please let me know if it is possible for us to have a phone conversation. I feel it would be useful for you and I to look at our site so we can log into it to determine if it might be an easy fix, but I would need you to be logged into the site with me.

    Have you taken a moment to view our site on a mobile device to see the problem that we are experiencing?

    I appreciate all your help and am anxious to learn what your developers say.

    Thanks,
    Marcy

    June 20, 2014 at 8:03 am #83938
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    I’m afraid we can only provide support via our forum. I did check the issue on my iPhone and experienced the issue, I have forwarded this to the developer as he is more likely to know what the problem is

    Thanks for your patience

    – Kyle

    June 20, 2014 at 2:21 pm #84164
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Looks like an issue with your cloudflare setup, as i see the source is being replaced for:

    data-cfsrc="https://allaboutmassageandwellness.com/wp-content/uploads/2014/03/FP_Bulk_GROUP-2-540x593.jpg"

    It doesn’t seem to be loading the image. You’d need to take this up with them.

    – Ed

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