New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Zoom in variable products not working

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    Posted in: Neighborhood
  • June 12, 2014 at 2:12 pm #82031
    elias
    Member
    Post count: 41

    Hi,

    There seems to be some kind of superbug with the zoom feature in a product page. The hover zoom in variable products doesn’t seem to work. The image it displays when hovering over is actually smaller?! Zoom works fine on simple products.

    Also, there’s a bug where you cant hit the next/previous button when hovering over the zoom image as they disappear behind the zoomed image.

    June 13, 2014 at 1:40 pm #82340
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    It works fine for us on our demo, please could I see your link so I can see the issue?

    – Kyle

    June 13, 2014 at 2:00 pm #82344
    elias
    Member
    Post count: 41
    This reply has been marked as private.
    June 13, 2014 at 2:21 pm #82351
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    And a link to one of the products that has the issue?

    – Kyle

    June 13, 2014 at 2:23 pm #82352
    elias
    Member
    Post count: 41
    This reply has been marked as private.
    June 13, 2014 at 2:28 pm #82357
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    That’s not a bug, the issue is your image is not large enough.

    The image before zoom is 526px wide, regardless of the size of image you upload, so if it’s smaller, it will be stretched and if it’s larger it ill be sized down. When you hover (zoom) it show’s the original image. You need to upload a bigger image to take full advantage of the zoom feature

    – Kyle

    June 13, 2014 at 2:36 pm #82364
    elias
    Member
    Post count: 41

    Really? I thought I was uploading the images in 1080×1440 but for some reason in the media folder all images are 540×720. Is wordpress resizing them automatically or something? Strange.

    June 13, 2014 at 2:38 pm #82366
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Unlikely, unless you have some sort of plugin installed which is resizing images. We don’t get this issue with our demo

    – Kyle

    June 13, 2014 at 2:42 pm #82372
    elias
    Member
    Post count: 41

    Ok thanks Kyle, I’ll check it out.

    How about issue where you can’t click on the next/previous image when hovering over the zoomed image? The arrows are hidden behind it. Is a fix for that coming soon?

    June 13, 2014 at 2:45 pm #82374
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    We are planning on removing the arrows for people who have the zoom feature enabled, as the navigation interferes with the zoom. Users will be able to click the thumbnails below for the other images

    – Kyle

    June 13, 2014 at 2:53 pm #82378
    elias
    Member
    Post count: 41

    Good to hear. Thanks!

    June 13, 2014 at 2:59 pm #82379
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    No problem

    – Kyle

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    Posted in: Neighborhood
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