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    Posted in: Flexform
  • June 10, 2014 at 1:28 am #81316
    adrearubin
    Member
    Post count: 14

    Don’t know when or how it happened but we just realized that our thumbnail images are missing from our blog page. We tried changing our blog from standard to mini to masonary but still no images. We confirmed that each blog has a thumbnail image to display.

    The images below show the different options from our blog page (sample1.tiff), blog options on the blog page (blog options.tiff) and the thumbnail options in the post page (thumbnail2.tiff).

    June 10, 2014 at 9:00 am #81390
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    I can’t see those images as they are .tiff

    Please provide me with your link and login informations so that I can check

    – Kyle

    June 10, 2014 at 1:40 pm #81508
    adrearubin
    Member
    Post count: 14

    Good morning Kyle, how do I send you the login info? Sorry about the tiff, i sent it from my mac, see attach jpg’s.

    Thanks.

    June 10, 2014 at 1:46 pm #81514
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Please send through private reply, you can check the box below the comment area

    – Kyle

    June 10, 2014 at 2:02 pm #81519
    adrearubin
    Member
    Post count: 14
    This reply has been marked as private.
    June 10, 2014 at 2:15 pm #81522
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Sorry I need admin access

    – Kyle

    June 10, 2014 at 2:16 pm #81523
    adrearubin
    Member
    Post count: 14
    This reply has been marked as private.
    June 10, 2014 at 2:20 pm #81524
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Please can you update Flexform? If that does not fix the issue please check with your hosts that you have GD Image Library installed on your server

    – Kyle

    June 10, 2014 at 2:25 pm #81525
    adrearubin
    Member
    Post count: 14

    Ok, i’ll schedule the update tonight since this is a live site. I’ll post an update tomorrow. I’ll also find out about the GD image library. It always worked but I don’t know at what point it stopped.

    Thanks.

    June 10, 2014 at 2:28 pm #81527
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    No problem

    – Kyle

    June 11, 2014 at 4:10 am #81636
    adrearubin
    Member
    Post count: 14

    i started the process of updating my theme to the latest version but it has been circling for almost an hour. how long does it take? when you try to visit the site, its just a blank page, no source code either.

    http://www.adrearubin.com

    thanks.

    June 11, 2014 at 4:32 am #81639
    adrearubin
    Member
    Post count: 14

    i was going thru my ftp folders and notice that all my files were missing from the flexform theme except for the 3 folders in the image. the files in those folders had a new time stamp of when i started the update. i am going to remove the .maintenance file and restore my flexform theme and will try again.

    June 11, 2014 at 6:52 am #81662
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Ok no problem

    June 11, 2014 at 10:37 am #81732
    adrearubin
    Member
    Post count: 14

    good morning. i was able to update to version 1.62 this morning. i switched from child theme to regular theme and did the upgrade.

    i am now running flexform 1.62 but still cannot see images on the blog page.

    any suggestions?

    June 11, 2014 at 11:00 am #81737
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    It must be the GD image library, please check with your hosts

    – Kyle

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    Posted in: Flexform
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