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  Posted in: Neighborhood
• June 5, 2014 at 6:02 pm #80483
  renata_lampert

  Member

  Post count: 10

  http://www.tychoclothing.com.
  latest wordpress version
  neighbourhood theme

  Hi There,

  I am trying to Swift page builder and nothing happens! I tried on my Macbook and on my Dell and both are not working!

  What should i do?

  June 5, 2014 at 7:04 pm #80495
  gryme

  Member

  Post count: 15

  Same problem here. I switched over to classic editor for a moment to check something and now it wont load back up.

  June 6, 2014 at 12:27 am #80530
  renata_lampert

  Member

  Post count: 10

  I hope someone can help us!

  June 6, 2014 at 7:31 am #80572
  gryme

  Member

  Post count: 15

  Yeah even if i log out of WP and just try load my site it only displays the top section with social media icons, my logo/menu and content is gone and all i did was turn swiftpage builder off for a moment.

  I was prompted to update WooCommerce earlier however.

  June 6, 2014 at 7:40 am #80573
  gryme

  Member

  Post count: 15

  ignore the part of my site not loading, but swift page builder still broken.

  June 6, 2014 at 3:56 pm #80713
  renata_lampert

  Member

  Post count: 10

  Hey guys can someone help us, it’s urgent I need to do some changes on my website today!

  June 6, 2014 at 4:35 pm #80717
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Hi,

  Please provide us access to your wp-admin.
  Send the user credentials through private message.

  We work on the oldest topic first, so adding a new comment will take you to the back of the queue.

  Thanks.

  Best Regards,
  Rui

  June 6, 2014 at 4:51 pm #80721
  renata_lampert

  Member

  Post count: 10

  This reply has been marked as private.
  June 6, 2014 at 5:25 pm #80723
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Hi,

  Your problem was in your user profile.
  Exist an option in the user profile that asks if you want to disable the Visual Editor when writing.
  The visual editor should be active.

  Good luck with your changes.

  Have a nice weekend
  Rui

  June 7, 2014 at 7:21 am #80753
  gryme

  Member

  Post count: 15

  Firstly sorry for hijacking your post Renata, I did not know it would bump you to the back of the line. Secondly that is a very dumb feature to have when people are looking for support on tickets, it should be based upon submission.
  Thirdly that was not the problem I personally had but i simply didn’t have time to wait for a reply and i would not give my website login to anybody, so i am now using Visual Composer instead.

  You have a nice weekend also.

  June 7, 2014 at 8:11 am #80754
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Hi gryme,

  No problem in “hijacking” Renata thread, I just tried to remind or explain Renata that if she keeps adding comments to thread, the thread will go to the end of our list.

  If you notice after I reply that we solved the support ticket because of an issue that isn’t directly related to the theme but with the WordPress setup. But we do that and even more to support our customers.

  So don’t waste your money on Visual Composer, because our Swift Page Builder is very good and it was design to fit perfectly in the our theme.

  Just need you to open a new support ticket so that we can analyze your theme issue.

  Please indicate your site url in the ticket. We only ask for access when is necessary, without access in Renata ticket I couldn’t found a wrong setting in their user profile.

  Best Regards,
  Rui

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  Posted in: Neighborhood