New Landing › How can we help? › Themeforest Theme Support › Neighborhood › My theme is 'broken' after update, not sure if I backed up my stuff!?!

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    Posted in: Neighborhood
  • May 21, 2014 at 8:59 pm #76657
    patrickcb
    Member
    Post count: 35

    I tried to update my neighbourhood theme through my dashboard but it hasn’t worked and it now says my
    theme is broken. I’m not sure if I backed up my site? All the products are still there but what about all the changes I made to the site?

    Let me know if you need a username/password to take a look.

    May 22, 2014 at 10:55 am #76759
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    A login would be helpful so I can take a look

    – Kyle

    May 22, 2014 at 3:51 pm #76875
    patrickcb
    Member
    Post count: 35
    This reply has been marked as private.
    May 22, 2014 at 3:57 pm #76878
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Please check the password again, I am getting password incorrect error

    – Kyle

    May 22, 2014 at 5:03 pm #76897
    patrickcb
    Member
    Post count: 35
    This reply has been marked as private.
    May 23, 2014 at 3:15 am #76976
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please go to wordpress installation root directory through FTP software and delete .maintenance file so i can get working site .

    Thanks

    May 23, 2014 at 12:50 pm #77111
    patrickcb
    Member
    Post count: 35

    Ok I’ve done this Mohammad, Please get back to me as soon as possible!

    Thanks a lot for your help

    May 23, 2014 at 12:57 pm #77113
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please provide me correct admin login detail.
    Thanks

    May 23, 2014 at 12:59 pm #77115
    patrickcb
    Member
    Post count: 35
    This reply has been marked as private.
    May 23, 2014 at 1:01 pm #77116
    patrickcb
    Member
    Post count: 35

    Has this worked for you?

    May 23, 2014 at 2:03 pm #77144
    patrickcb
    Member
    Post count: 35

    Kyle please may you look into this, I really need to have this sorted before you guys
    sign off for the weekend.

    My site just says the theme is broken now and I’m missing a CSS stylesheet for the theme, this all happened when trying to update the theme from the frontend.

    May 23, 2014 at 2:17 pm #77147
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Kyle will assist you very soon .
    Thanks

    May 23, 2014 at 2:19 pm #77148
    patrickcb
    Member
    Post count: 35

    Thanks, sorry for the multiple posts.

    May 23, 2014 at 2:29 pm #77149
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Please go to FTP and remove the theme folder, then download this: https://www.dropbox.com/s/tl0eaxk736rzi7z/neighborhood_v1.72.zip and upload

    – Kyle

    May 23, 2014 at 3:44 pm #77171
    patrickcb
    Member
    Post count: 35

    Looks like that’s done the trick, thanks a lot Kyle!

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    Posted in: Neighborhood
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