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Viewing 11 posts - 1 through 11 (of 11 total)
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    Posted in: Dante
  • May 12, 2014 at 7:18 pm #74310
    BobbyGor
    Member
    Post count: 5

    Hi,

    I have 2 major issues that are preventing me from getting the Dante theme working.

    1. The website is taking a substantial time to load.
    – I deactivated the Dante theme and activated a different theme to test and it was very fast.

    2. I can’t upload the demo content. I keep getting an error 404 page.
    – I’ve followed the documentation here (http://dante.swiftideas.net/documentation/#demo-content-import)
    – I’ve contacted my host and they’ve increased the PHP memory limit to 64mb.

    I’m considering getting a refund if this can’t be resolved in the next few days as I need to get this site up and running.

    Thanks for your time.

    May 13, 2014 at 9:13 am #74458
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    I’m afraid this would never be a theme issue, it is your host. Some hosts are not fast enough or capable of uploading large demo files, and with all the content on the demo file obviously it’s going to be a big file.

    With all of our demos (on different servers) they are all super quick.

    – Kyle

    May 15, 2014 at 6:21 pm #75422
    BobbyGor
    Member
    Post count: 5

    Hi,

    I’ve contacted my host (Dreamhost) my services were split between two different data centers supposedly. They’ve since consolidated everything to one DC. Everything is running faster. But I still can’t upload the demo content. Again, I’ve increased the PHP memory limit to 64mb per your documentation and have installed all the plugins necessary.

    Is it possible for you to attempt to upload the demon content? Otherwise, I’ll be forced to acquire a refund for this template.

    Thanks for your time, Bobby

    May 19, 2014 at 9:02 am #75785
    Mohammad – SUPPORT
    Moderator
    Post count: 27441
    This reply has been marked as private.
    May 22, 2014 at 12:38 pm #76802
    BobbyGor
    Member
    Post count: 5

    Mohammad,

    Where can I provide you this information privately?

    Thanks,

    Bobby

    May 22, 2014 at 1:09 pm #76805
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    There is a checkbox below of this textbox to make any reply private .
    Thanks

    May 22, 2014 at 1:34 pm #76818
    BobbyGor
    Member
    Post count: 5
    This reply has been marked as private.
    May 26, 2014 at 4:54 am #77419
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Kyle,my colleague will assist you very soon .
    Thanks

    May 26, 2014 at 5:13 am #77421
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I have imported demo content to you .You need to delete double menus items from main navigation. So please check .

    Thanks 🙂
    With Best Regards
    Swift Ideas

    June 24, 2014 at 1:29 am #84900
    BobbyGor
    Member
    Post count: 5
    This reply has been marked as private.
    June 24, 2014 at 4:36 pm #85323
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    @BobbyGor – Unfortuantely we aren’t able to offer refunds to customers, only Envato are able to do so: http://support.envato.com/

    If you want me to take another look, I’ll happily do so – however the theme is not at fault here.

    – Ed

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