ATTENTION, PLEASE READ: New topic creation is disabled, as we have moved to a new support system. Your existing topics will remain, but for all new requests you will need to use the new system. Click here to go to the new support request form.

• Back to forum

  Posted in: Pinpoint
• May 9, 2014 at 5:23 pm #73814
  Whoelsetr

  Member

  Post count: 6

  We have a built a site for client using Pinpoint.

  Dolifeindy.com

  The menu system isn’t working well in iOs.The dropdown will randomly work if you load the page quickly and hit it before scrolling anywhere else. I deactivated all the unnecessary plugins and it seems to not have helped.

  Suggestions?

  May 12, 2014 at 10:07 am #74066
  Kyle – SUPPORT

  Moderator

  Post count: 35880

  Hi

  Can you confirm you are using the latest version of Pinpoint?

  – Kyle

  May 12, 2014 at 3:11 pm #74210
  Whoelsetr

  Member

  Post count: 6

  Hello Kyle.

  I updated the theme and the wordpress framework this has fixed my navigation issue but it seems as though the slider functionality is gone …?

  My homepage slider after update just showed the shortcode (I have now commented out the shortcode until I can return functionality). Additionally the Slider tab that appeared in the wordpress navigation under pages, is not showing.

  Any quick help would be nice.

  May 12, 2014 at 3:17 pm #74215
  Kyle – SUPPORT

  Moderator

  Post count: 35880

  Please make sure you have the revolution slider activated

  – Kyle

  May 12, 2014 at 3:22 pm #74217
  Whoelsetr

  Member

  Post count: 6

  it’s not how do find it to upload?

  May 12, 2014 at 3:29 pm #74220
  Kyle – SUPPORT

  Moderator

  Post count: 35880

  You can download it here: http://support.swiftideas.net/forums/topic/revolution-slider-latest-version-2/page/2/#post-71884

  – Kyle

  May 12, 2014 at 3:36 pm #74223
  Whoelsetr

  Member

  Post count: 6

  Kyle thanks again for the quick response! you rock!

  i got the slider installed and setup but now the homepage nav (on mobile) has the same issue as before. It works on all the other pages (without the slider) and it worked before the slider was installed.

  May 13, 2014 at 12:11 pm #74541
  Kyle – SUPPORT

  Moderator

  Post count: 35880

  Hi

  could you try clearing your cache and let me know if it fixes the issue

  Also please disable all other plugins apart from the rev slider and let me know if that fixes the issue

  – Kyle

  May 13, 2014 at 2:17 pm #74606
  Whoelsetr

  Member

  Post count: 6

  Kyle,

  Cleared the cache, tried it on multiple phones and the drop down still will only work if you load the page quickly and hit the menu before scrolling anywhere else.

  I have deactivated all plugins with the exception of REV slider. Still the same issue. I strongly believe this issue is caused by the rev slider. As when the slider wasn’t installed, the home page nav worked fine. Additionally all the pages without the slider do not show the same error

  Let me know advice on next steps.

  May 13, 2014 at 2:19 pm #74607
  Kyle – SUPPORT

  Moderator

  Post count: 35880

  Ok let me check this with the developer

  – Kyle

  May 13, 2014 at 4:41 pm #74683
  Swift Ideas – Ed

  Keymaster

  Post count: 15264

  Hi there,

  This is your issue: https://www.dropbox.com/s/wel343zrhef2db6/Screenshot%202014-05-13%2017.40.26.png

  Is that being added in a plugin? This custom css will hide it on smaller displays, and should resolve your issue.

  @media only screen and (max-width: 767px) {
  #stwrapper {
  display: none;
  }
  }

  Hope that helps!

  – Ed

  May 13, 2014 at 4:41 pm #74684
  Swift Ideas – Ed

  Keymaster

  Post count: 15264

  Hi there,

  This is your issue: https://www.dropbox.com/s/wel343zrhef2db6/Screenshot%202014-05-13%2017.40.26.png

  Is that being added in a plugin? This custom css will hide it on smaller displays, and should resolve your issue.

  @media only screen and (max-width: 767px) {
  #stwrapper {
  display: none;
  }
  }

  Hope that helps!

  – Ed

  May 13, 2014 at 5:17 pm #74693
  Whoelsetr

  Member

  Post count: 6

  I don’t think it is from a plugin. All plugins expect rev slider have been deactivated.

  Should I just delete those two lines of code above? If so what file is this in?

  May 13, 2014 at 5:40 pm #74703
  Swift Ideas – Ed

  Keymaster

  Post count: 15264

  Just seen someone else with the same issue, fixed for next update.

  Just add that CSS to the custom css box in Theme Options > General Options – that will sort it 🙂

  – Ed

  May 13, 2014 at 8:20 pm #74738
  Whoelsetr

  Member

  Post count: 6

  worked thanks!

• Back to forum

  Posted in: Pinpoint