ATTENTION, PLEASE READ: New topic creation is disabled, as we have moved to a new support system. Your existing topics will remain, but for all new requests you will need to use the new system. Click here to go to the new support request form.

• Back to forum

  Posted in: Neighborhood
• May 7, 2014 at 10:49 am #72952
  LouisaMel

  Member

  Post count: 46

  Hi there,

  I have a few problems when I try to edit my text blocks:

  – The text already written is white and appears with all the codes (like <hr /> ; <p> etc.).
  – When I click on text, cancel or save, nothing happens.
  – There is no text editing toolbar.

  Could you help me solving this please?

  Thanks!

  May 7, 2014 at 11:22 am #72964
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  Please upgrade to latest version of theme and let me know your feedback .
  Thanks 🙂
  With Best Regards
  Swift Ideas

  May 8, 2014 at 2:11 am #73235
  LouisaMel

  Member

  Post count: 46

  Hi Mohammad,

  I upgraded the theme but unfortunately, it didn’t fix the problem…

  Best regards

  May 8, 2014 at 3:18 am #73240
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  First clear your browser cache and check . After this , please disable plugin one by one and check . Any plugin is conflicting .
  Thanks 🙂
  With Best Regards
  Swift Ideas

  May 8, 2014 at 4:34 am #73248
  LouisaMel

  Member

  Post count: 46

  Hi,

  I did clear the cache and finally ended by deactivating all the plug ins but it still not working…

  Best regards

  May 8, 2014 at 11:37 am #73416
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  This reply has been marked as private.
  June 16, 2014 at 1:10 pm #82729
  becmedia

  Member

  Post count: 6

  Hi there,
  i’m having the same issue, upgraded theme to the l;ast version, disabled all plugins but still there is not toolbar when on “Visual” tab an the text inside appears with white and with html codes.
  Can you suggest what to do next ?

  Thanks

  June 16, 2014 at 1:33 pm #82749
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  Please provide me website URL and wordpress admin login detail so i can inspect and resolve the issue easily .

  Thanks 🙂
  With Best Regards
  Swift Ideas

  June 16, 2014 at 2:11 pm #82780
  becmedia

  Member

  Post count: 6

  This reply has been marked as private.
  June 16, 2014 at 3:52 pm #82825
  becmedia

  Member

  Post count: 6

  This reply has been marked as private.
  June 17, 2014 at 11:11 am #83035
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  Please upgrade theme and all plugins to fix issue automatically. What is the translation issue? Anyway you can use old version translation files that are located at /neighborhood/languages/.
  Thanks 🙂
  With Best Regards
  Swift Ideas

  June 18, 2014 at 3:18 pm #83547
  becmedia

  Member

  Post count: 6

  Hi,

  This is what i’ve done, i’ve installed a fresh copy of wordpress (3.9.1) on my localhost, install the theme (1.8.0) and the error is still there. The viasual tab still has no toolbar, the text is white colored and contains the html tags.

  Note the wp has no other plugins installed, not evenm the woocomerce, it’s just the wp and the theme and i’m still facing this issue.

  Please advise!

  Thx

  June 20, 2014 at 10:47 am #84045
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  Please attach some screenshots.
  Thanks 🙂
  With Best Regards
  Swift Ideas

• Back to forum

  Posted in: Neighborhood