New Landing › How can we help? › Themeforest Theme Support › Dante › Cannot add shortcodes in text editor after WP 3.9 Update …

Viewing 11 posts - 1 through 11 (of 11 total)
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    Posted in: Dante
  • April 17, 2014 at 10:19 am #67964
    Ruan Deyzel
    Member
    Post count: 40

    When attempting to add a shortcode in text editor via Swift Framework Shortcodes nothing gets added and the modal window with the shortcodes just resets to blank values…please advise

    April 17, 2014 at 12:15 pm #68004
    Ruan Deyzel
    Member
    Post count: 40

    Please reply to my questions, need urgent support please

    April 17, 2014 at 1:50 pm #68056
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Thanks for noticing this, I will forward this to the developer. We are currently ironing out any wordpress 3.9 bugs.

    – Kyle

    April 17, 2014 at 1:55 pm #68057
    Ruan Deyzel
    Member
    Post count: 40

    Thanks, I’d appreciate a fix asap seeing it’s a key feature for the theme. Is there somewhere I can view the references for shortcodes in the meantime?

    April 18, 2014 at 6:16 am #68243
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please upgrade to latest dante theme 2.53 and let me know your feedback .
    Thanks 🙂
    With Best Regards
    Swift Ideas

    April 18, 2014 at 6:45 am #68254
    Ruan Deyzel
    Member
    Post count: 40

    Updated to 2.53 and still cannot add shortcodes

    April 18, 2014 at 9:05 am #68272
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please try to disable plugin one by one and check . Any plugin is conflicting it .

    Thanks 🙂
    With Best Regards
    Swift Ideas

    April 18, 2014 at 4:12 pm #68398
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Can you also try clearing your browser cache?

    – Ed

    April 18, 2014 at 5:45 pm #68422
    carpetfiber101
    Member
    Post count: 57

    I had the same problem and Clearing browser cache worked for me!

    April 18, 2014 at 7:26 pm #68435
    Ruan Deyzel
    Member
    Post count: 40

    Thanks! Looks like it was the cache 🙂

    April 19, 2014 at 11:16 am #68485
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    All of you most welcome . I’m glad that issue resolved .
    Thanks 🙂
    With Best Regards
    Swift Ideas

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