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  Posted in: Dante
• April 16, 2014 at 7:05 pm #67759
  pacificcel

  Member

  Post count: 4

  Hi,

  Saw notification of updating to Dante 2.5.2, after updating the theme, website shows this message — “The service is unavailable”

  Please advised, already removed and re-added the Dante Theme and still the same issue.

  April 16, 2014 at 7:39 pm #67776
  Melanie – SUPPORT

  Member

  Post count: 11032

  Hey, can you contact your hosting company about that please?
  They will have access to your error log which you can then check for the error that happened when updating.

  Let us know what they said!

  Cheers!

  April 18, 2014 at 8:53 pm #68446
  pacificcel

  Member

  Post count: 4

  Hi Melanie,

  I was able to load the 2.5.3, but once I activate the Theme I get this: 500 (Internal Server) Error

  For other themes nothing of sort happen, hmm

  Thank you

  April 20, 2014 at 4:51 am #68587
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  Please provide website URL with wordpress admin login detail and FTP login detail so i can check and try to fix the issue easily.

  Thanks 🙂
  With Best Regards
  Swift Ideas

  April 21, 2014 at 7:03 pm #68924
  pacificcel

  Member

  Post count: 4

  This reply has been marked as private.
  April 22, 2014 at 6:19 am #69003
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  I think that you should contact your hosting server provider about this issue. Please give me full permission in FTP so i can debug it easily .

  Thanks 🙂
  With Best Regards
  Swift Ideas

  April 22, 2014 at 3:14 pm #69161
  pacificcel

  Member

  Post count: 4

  This reply has been marked as private.
  April 23, 2014 at 6:36 am #69289
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  Now your wordpress admin login detail is not working .
  Thanks

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  Posted in: Dante