New Landing › How can we help? › Themeforest Theme Support › Flexform › WP update breaks WooCommerce in Flexform

Viewing 15 posts - 1 through 15 (of 21 total)
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    Posted in: Flexform
  • April 11, 2014 at 1:50 pm #66371
    Shiftdialog
    Member
    Post count: 55

    Hi there,

    Has this happened to anyone else?

    Upon the WordPress 3.8.2 auto-update, my Flexform website broke. By process of deduction, I found that the WooCommerce plugin (that came with Flexform) breaks the site when activated. By deactivating WooCommerce, the site is restored.

    When Woo is activated, here’s what happens to my website:
    • toggles don’t work and info inside toggles becomes mis-aligned
    • % bars don’t work
    • drop down menus in main nav bar disappear
    • posts don’t aggregate on homepage

    I have contacted Woo about this and, after some tooling around, they said their plugin is okay, and rather it is a theme problem. Flexform: can you pls investigate this? I am building my website now and will be needing WooCommerce to function.

    Please let me know.
    Many thanks,
    Shiftdialog

    April 11, 2014 at 2:10 pm #66394
    Melanie – SUPPORT
    Member
    Post count: 11032

    Hey,

    could you let us know your website URL? We’d like to check it out!

    April 11, 2014 at 2:44 pm #66426
    Shiftdialog
    Member
    Post count: 55

    Sure – http://shiftdialog.com/test/
    The latest version of WooCommerce plugin is activated. You can see on the home page that many elements are broken, per my note above.
    The “Change the World” link in the main nav is supposed to have a drop down menu

    New problem: the phone/pencil/lightening bolt/eye icons are supposed to have circles around them, which are gone now.

    Thanks for your help,
    Shiftdialog

    April 11, 2014 at 3:18 pm #66459
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Which version of theme is being used by you ?
    Thanks 🙂
    With Best Regards
    Swift Ideas

    April 11, 2014 at 3:52 pm #66476
    Shiftdialog
    Member
    Post count: 55

    Hi Mohammad,

    I am using Version 1.5.3. If I try to update to 1.6, I get a dialog box that says I will lose all customizations. Not about to do that! 😉

    Please help.
    Many thanks,
    Shiftdialog

    April 14, 2014 at 9:38 am #66779
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    • toggles don’t work and info inside toggles becomes mis-aligned
    Looks perfect now
    • % bars don’t work
    Working perfect now
    • drop down menus in main nav bar disappear
    Please go to Admin -> Appearance -> Menus -> Here you can set menus
    • posts don’t aggregate on homepage
    Working perfect now

    Thanks 🙂
    With Best Regards
    Swift Ideas

    April 14, 2014 at 11:18 am #66815
    Shiftdialog
    Member
    Post count: 55

    Mohammad, i had reverted my website to a working state so I could continue working on it over the weekend.

    Please check now.
    Shiftdialog

    April 14, 2014 at 11:20 am #66816
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Which version of Woocommerce is being used by you ?
    Thanks 🙂
    With Best Regards
    Swift Ideas

    April 14, 2014 at 11:28 am #66818
    Shiftdialog
    Member
    Post count: 55

    I just updated to Woo 2.1.7 and the new problem emerged (circles missing from icons).

    I was using the previous version which resulted in the other four problems:
    • toggles
    • % bars
    • posts not aggregating
    • drop down menus missing

    SD

    April 14, 2014 at 11:46 am #66825
    Shiftdialog
    Member
    Post count: 55

    Hi Mohammad,

    Have you seen how the website breaks?

    Let me know, as I would like to deactive Woo so I can keep working. We can continue to troubleshoot in the meantime.

    I appreciate your help and attention to this.
    ShiftDialog 🙂

    April 15, 2014 at 8:43 am #67138
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    The developer of theme will assist you very soon .
    Thanks 🙂
    With Best Regards
    Swift Ideas

    April 15, 2014 at 10:20 am #67197
    Shiftdialog
    Member
    Post count: 55

    Thank you so much, Mohammad. Standing by.
    ShiftDialog

    April 15, 2014 at 10:22 am #67200
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    It ok 🙂
    With Best Regards
    Swift Ideas

    April 17, 2014 at 12:41 pm #68021
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi @Shiftdialog,

    As far as I know nothing in the update should break Flexform – it’s working perfect here.

    This thread is assigned to me so that I can check quickly, can you check that all plugins are up to date and activate WooCommerce for me to see what causes the issue?

    – Ed

    April 17, 2014 at 1:23 pm #68044
    Shiftdialog
    Member
    Post count: 55

    Hi Ed,
    All plugins are up to date and WooCommerce is activated. Please see the following problems on my site when WooCommerce is activated (this happens ONLY when WC is activated):

    On home page (www.shiftdialog.com/test):
    • drop down menu disappears from main nav (should be under “Change the World” link)
    • design elements not working:
    – % bars (see home page bottom, right side, under “interesting stats”)
    – circles around phone/pencil/bolt/eye icons (just under the slider)
    • posts don’t aggregate (home page bottom, left side)
    • toggles break (home page bottom, middle)

    Many thanks for your help. I will be needing WooCommerce, so I hope we can fix this.
    ShiftDialog

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    Posted in: Flexform
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