New Landing › How can we help? › Themeforest Theme Support › Dante › Icons Issue

Viewing 14 posts - 1 through 14 (of 14 total)
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    Posted in: Dante
  • April 10, 2014 at 8:42 pm #66149
    studiod
    Member
    Post count: 7

    Hi,

    First and foremost, thank you for this awesome theme! It’s truly impressive.
    I’ve searched the support forum and found similar issues with users and tried to apply the feedback given with no luck unfortunately.

    The issue I’m having is that the icons (font awesome and ss) don’t display on firefox for our company. In chrome, it all looks great, however, firefox comes up with the number code that many others have posted about.

    I tried adding in the code to the .htaccess file you mentioned and that unfortunately didn’t do anything . I also tried adding in the new code for the php functions page that was mentioned previously as well and unfortunately that didn’t help either.

    Is there anything you can do to help?

    Thanks so much and best regards
    (www.studiodcreative.com -is the website by the way)

    April 13, 2014 at 5:16 pm #66631
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I would like to suggest to upgrade theme 2.52 .
    Thanks

    April 14, 2014 at 1:39 pm #66922
    studiod
    Member
    Post count: 7

    Hi Mohammad,

    Thank you for the reply. I am currently using theme version 2.52 (with the child theme version 1.0) and do not see a change with this issue. Is there anything else I can try?

    Thank you and best regards.

    April 14, 2014 at 1:52 pm #66942
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please provide wordpress admin login detail so i can check and resolve the issue .
    Thanks 🙂
    With Best Regards
    Swift Ideas

    April 14, 2014 at 2:04 pm #66954
    studiod
    Member
    Post count: 7
    This reply has been marked as private.
    April 14, 2014 at 3:01 pm #66983
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please provide also FTP login detail too because i want to edit .htaccess file .

    Thanks

    April 14, 2014 at 4:12 pm #67009
    studiod
    Member
    Post count: 7
    This reply has been marked as private.
    April 14, 2014 at 4:18 pm #67016
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I have resolved the issue just putting code in htaccess file 

    <FilesMatch ".(ttf|otf|eot|woff)$">
  <IfModule mod_headers.c>
    Header set Access-Control-Allow-Origin "*"
  </IfModule>
</FilesMatch>

    Thanks

    April 14, 2014 at 4:26 pm #67022
    studiod
    Member
    Post count: 7

    Hi Mohammad,

    Thank you, however, I do not see that the issue is resolved. I cleared my cache and quit firefox. I opened it back up and the website still looks the same. Does editing the .htaccess take time to show everything? Or could there possibly be another issue?

    Thank you so much for your help!

    April 14, 2014 at 4:30 pm #67025
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Now icons looking at my firefox after updating .htaccess . Please try to test with another machine.
    Thanks

    April 14, 2014 at 4:37 pm #67026
    studiod
    Member
    Post count: 7

    Hi Mohammad,

    We tried testing it on multiple computers and mac and pc’s in the office. Still no luck on firefox and Internet Explorer unfortunately. Is there any reason why this wouldn’t work? Are there any other options?

    Thank you

    April 14, 2014 at 5:09 pm #67037
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I have mode more changes so please check . If dont work then please contact to hosting provider about this issue .

    Thanks 🙂
    With Best Regards
    Swift Ideas

    April 14, 2014 at 7:15 pm #67059
    studiod
    Member
    Post count: 7

    Hi Mohammad,

    Thank you. This unfortunately didn’t work either, but I will do my best to check with my hosting provider about the issue.

    On a similar note, before I do check with my hosting provider, is there a special way I can customize Icons (and use my own) to add them in to avoid this issue?

    Thanks so much again!

    April 15, 2014 at 9:51 am #67168
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    There is no way customize it . Please contact to hosting provider and let me know your feedback . Why is it working with my Firefox now ? Are you using any security plugin for firefox ?

    Thanks 🙂
    With Best Regards
    Swift Ideas

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    Posted in: Dante
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