New Landing How can we help? Themeforest Theme Support Neighborhood Ajax Layered Navigation Plugin

Viewing 15 posts - 1 through 15 (of 34 total)
  • #65091
    bprotected
    Member
    Post count: 51

    I installed the Woocommerce Ajax Layered Navigation extension but it’s not yet working properly. I shared the problems I have with the Woocommerce support team, but they claim that it is an issue with the Neighborhood theme. So I would love to get your support for the following issues:

    1. I can install the widget in the widget sidebar, it appears on the website, but the sidebar get pushed down all the way down to the page, below the “products” container – see attachment SIDEBAR_PUSHED_DOWN.

    RESPONSE WOOCOMMERCE: This is most likely due to your theme. After logging into your site, I see the theme has an update which would be a good place to start in the debug process. –

    2. It doesn’t seem to update the product-container when selecting a size. I saw at the documentation
    that this could happen if the container is not classed/called “products”, but it is called/classed “products”. When selecting a size I get this error in Chrome-Console —> see attachment ERROR_CHROME_CONSOLE
    What does work is going to an indivual URL with the applied filter when the plugin is activated:
    When I go to URL: http://bruut.nl/product-categorie/sneakers/?filter_maat=349 the filtered page appears with only the products with the filtered size – see attachment WORKING_URL_PAGE_FILTER

    RESPONSE WOOCOMMERCE:: After switching to the default theme, it appears to be functioning as it should. This points to issues with the theme. Because you are using a third party theme, be sure to contact the developer or company if the update does not resolve it.


    Right now I deactivated the plugin, but feel free to research the webstore http://www.bruut.nl. I have been updated until the second last update of Neighborhood.
    I am looking forward to get your support.
    Luca

    #65321
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please activate plugin and provide me WordPress admin login detail so i can debug and resolve the issue .

    Thanks 🙂
    With Best Regards
    Swift Ideas

    #67736
    bprotected
    Member
    Post count: 51
    This reply has been marked as private.
    #67786
    Melanie – SUPPORT
    Member
    Post count: 11032

    Hi, we don’t support via email, please let us know your login details via a private reply in the forum!

    #67796
    bprotected
    Member
    Post count: 51
    This reply has been marked as private.
    #68225
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi Luca Franken,

    Before we take a look, could you possibly update to Neighborhood v1.7? There has been a few fixes since your version, and will help us with our mission to help with this 🙂

    Thanks,

    – Ed

    #68371
    mansp
    Member
    Post count: 20

    I’m having the exact same problem on latest update.

    #68372
    bprotected
    Member
    Post count: 51
    This reply has been marked as private.
    #68375
    mansp
    Member
    Post count: 20

    Can’t read it when you mark it as private.

    #68379
    bprotected
    Member
    Post count: 51

    @Support – ED

    Thank you for your quick reply.

    I asked it, but on a short term my developer doesn’t want to update the theme because he doesn’t want to overwrite custom css/code.

    Could you still have a look and see what the problem is? As you can see above the problem occurs also with another person on the latest update.

    Happy easter!
    Luca

    #68431
    Bcherry1978
    Member
    Post count: 6

    I’m having the exact same problem on latest update.

    #68488
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    I don’t see issue #1, is it just #2? – looking now.

    – Ed

    #68489
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Can someone who is having the issue attach the plugin zip in a private reply? I’ll then be able to check locally and find a solution.

    Thanks,

    – Ed

    #68500
    mansp
    Member
    Post count: 20
    This reply has been marked as private.
    #68503
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Thanks @mansp – checking now.

    – Ed

Viewing 15 posts - 1 through 15 (of 34 total)

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