ATTENTION, PLEASE READ: New topic creation is disabled, as we have moved to a new support system. Your existing topics will remain, but for all new requests you will need to use the new system. Click here to go to the new support request form.

• Back to forum

  Posted in: Dante
• April 5, 2014 at 7:47 am #64691
  slp86

  Member

  Post count: 32

  Hi,
  The header image for the blog on the mobile menu isn’t showing up. Is there a way to fix this?
  Thank you.

  April 7, 2014 at 8:10 am #64819
  Kyle – SUPPORT

  Moderator

  Post count: 35880

  Hi

  I need a bit more information, please provide me with your link to the blog so that I can investigate the issue.

  – Kyle

  April 7, 2014 at 12:28 pm #64926
  slp86

  Member

  Post count: 32

  This reply has been marked as private.
  April 8, 2014 at 3:47 pm #65389
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  Please attach your marked screenshots so i can give quick exact solution .
  Thanks 🙂
  With Best Regards
  Swift Ideas

  April 8, 2014 at 4:19 pm #65408
  slp86

  Member

  Post count: 32

  HI Mohammed,
  As you can see from the attached screen shots, according to the settings, the header should be transparent (just the regular menu, the sticky menu is fine the way it is). Option 3 is supposed to act like options 4 and 5, but it doesn’t- as you can see, it’s still white.

  Also, could you please let me know about the mobile menu?
  Thank you!

  April 9, 2014 at 12:11 pm #65653
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  Are you using Latest Version of Dante theme 2.52 ?

  Thanks 🙂
  With Best Regards
  Swift Ideas

  April 9, 2014 at 4:43 pm #65762
  slp86

  Member

  Post count: 32

  Hi I’ve updated the theme.. no such luck. Same issue- it’s still showing up white.
  Also, I really need to resolve the mobile menu issue.. Please let me know.
  There is one last concern, the site is loading very slowly. Any suggestions?

  Thank you again.

  April 10, 2014 at 4:23 pm #66084
  slp86

  Member

  Post count: 32

  Hi, I’m really hoping to address these issues as soon as possible. I’m about the surpass the deadline. Thank you.

  April 11, 2014 at 2:18 pm #66407
  Melanie – SUPPORT

  Member

  Post count: 11032

  Hey, I see it showing up transparent… can you try clearing your cache?

  April 11, 2014 at 8:54 pm #66511
  slp86

  Member

  Post count: 32

  It’s showing up transparent because it’s set on option 5 right now. On option 3 it does not, it shows up as white. We’d like to use option 3, and we will do so once the problem is fixed. Please let me know what to do.
  Thank you.

  April 14, 2014 at 1:48 pm #66940
  Melanie – SUPPORT

  Member

  Post count: 11032

  Hi, I switched to header 3 and it’s still transparent!

  So sorry if we’re talking about different things here, but I cannot figure out the problem!

  On another note, please reduce your slider image sizes, the file

  http://jb-tlc.com/wp-content/uploads/2013/10/we-erase-stereotypes1.png

  e.g. has 2+ MB, which is way too big. Make sure they are around 200KB max.

  April 14, 2014 at 4:16 pm #67013
  slp86

  Member

  Post count: 32

  HI,
  Here is a screen shot of what option three header looks like with the Cache cleared.

  April 18, 2014 at 12:36 am #68216
  Swift Ideas – Ed

  Keymaster

  Post count: 15264

  Hi @slp86 – just picked this up so we can get it sorted asap for you.

  I’m seeing header 3 with transparency – did you sort this? https://www.dropbox.com/s/x20c263rmv06v0w/Screenshot%202014-04-18%2001.36.23.png

  – Ed

  April 18, 2014 at 5:20 pm #68411
  slp86

  Member

  Post count: 32

  Hi Ed,
  We did resolve this issue. Thank you.

  April 18, 2014 at 5:22 pm #68415
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  You most welcome . We are glad 🙂 that issue resolved .
  Thanks 🙂
  With Best Regards
  Swift Ideas

• Back to forum

  Posted in: Dante