New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Page Builder JS Error on Save (Edit Team)

Viewing 6 posts - 1 through 6 (of 6 total)
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    Posted in: Neighborhood
  • March 26, 2014 at 4:33 pm #61312
    tt1011
    Member
    Post count: 67

    when I go to edit a team section in the page builder, the dialog does not close upon hiting “save” instead, nothing happens, but I do see a JS error in the console: Uncaught TypeError: Cannot call method ‘join’ of null page-builder.js?ver=2.0:1060

    March 27, 2014 at 10:04 am #61556
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please provide site URL with worpdress admin login detail so i can check and try to fix the issue .

    Thanks 🙂
    With Best Regards
    Swift Ideas

    March 27, 2014 at 3:33 pm #61752
    tt1011
    Member
    Post count: 67

    Hi. No thank you.

    I am aware that in the WP theme support community asking for FTP access is how a lot of support gets done, but that is a horrible practice, and I can’t allow that to happen on my severs or sites.

    If you have any other suggestions feel free to ask/express them, otherwise consider this a bug report. (i manually edited the code to get the result I needed)

    March 27, 2014 at 4:12 pm #61767
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    You can post login detail as private . There is a Set as private reply option below message box to hide from public and only you and me can view this detail . We are also not facing this issue so we need to detail to debug it . Here some steps , you may try .
    1. Please upgrade to Neighborhood 1.68

    2. Please try to check after disable plugin one by one .

    Hope it may help you .

    Thanks

    May 8, 2014 at 9:53 pm #73594
    kawpoosta
    Member
    Post count: 61

    How was this issue ever resolved? It happens to me often when I insert a lot of content in a page builder element…

    May 12, 2014 at 8:24 am #74002
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    This seems to only happen when using the prebuilt pages, if the element will not save, could you try adding it yourself? This should work 🙂

    – Kyle

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