New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Contact form on product page not working

Viewing 9 posts - 1 through 9 (of 9 total)
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    Posted in: Neighborhood
  • March 25, 2014 at 4:02 am #60518
    seaofghosts
    Member
    Post count: 143

    Hey guys,

    A potential client tried to submit a request through the “Need Help? Contact Us” link on every product page.

    However, no email ever came through. I then did a test and had someone else test the form on a different machine. No emails were received.

    The contact form on this page, http://www.aliciahannahnaomi.com/contact/, also built with the recommended Contact Form 7 plugin, works perfectly. I receive a lot of inquiries through it.

    Can anyone figure out why the e-mails aren’t coming through on the “Need Help? Contact Us” form from a product page? Such as http://www.aliciahannahnaomi.com/product/ablation-earrings/.

    I could have potentially missed out on business due to this 🙁

    March 25, 2014 at 11:02 am #60685
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Have you set the correct contact form shortcode in the theme options?

    – Kyle

    March 25, 2014 at 10:31 pm #60972
    seaofghosts
    Member
    Post count: 143
    This reply has been marked as private.
    March 26, 2014 at 9:34 am #61123
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Please check your email address in the contact form. I just added my email address to the To: field and it worked fine.

    – Kyle

    March 26, 2014 at 9:35 am #61125
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Nice work with the site by the way! Very creative

    March 26, 2014 at 10:44 pm #61418
    seaofghosts
    Member
    Post count: 143

    Thanks Kyle it’s working now!
    And thanks for your kind feedback! :):)

    March 27, 2014 at 8:20 am #61495
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    No problem 🙂

    June 18, 2014 at 4:48 pm #83558
    nooceanco
    Member
    Post count: 9
    This reply has been marked as private.
    June 18, 2014 at 5:03 pm #83560
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi Nancy,

    This is unlikely to be related to an issue with the theme. I’d recommend you check out the plugin support site/FAQ – http://contactform7.com/support/

    Hope that helps.

    – Ed

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    Posted in: Neighborhood
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