New Landing › How can we help? › Themeforest Theme Support › Dante › Problems with visualization of icons, portfolio, etc.

Viewing 14 posts - 1 through 14 (of 14 total)
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    Posted in: Dante
  • March 18, 2014 at 10:15 am #58460
    komunikapika
    Member
    Post count: 6

    Hello! I have problems to view icons, portfolio or other elements when i activate the WooComerce Plugin… When I activate that plugin, that elements dissapear. The problem is that i need to use Woocomerce too. Any solution?

    March 18, 2014 at 11:55 am #58529
    Melanie – SUPPORT
    Member
    Post count: 11032

    Hi!
    This does not happen on our installations, so if you need help with a specific problem on your website, I would always need to see your site live please.

    Could you tell me your website URL please? You can do so by typing it into a reply.

    If you want to send a private reply that only you and the admins can see it, please scroll down and enable the checkbox to do so.
    Also, we might need to check the backend of your website, so to speed things up, could you let me know your login details please?

    Thanks and cheers

    March 18, 2014 at 12:11 pm #58545
    komunikapika
    Member
    Post count: 6
    This reply has been marked as private.
    March 19, 2014 at 8:51 am #58855
    Melanie – SUPPORT
    Member
    Post count: 11032

    I get a 404 not found on a file inside the WooCommerce plugin. Can you delete the plugin, download it again and upload it again?

    Cheers

    May 6, 2014 at 9:28 am #72459
    komunikapika
    Member
    Post count: 6

    Hello, I have a problem with Dante’s themeplate. I have installed and composed my website. But now, when I activated Woocomerce’ plugin, some of the elements (portfolio, icons and other elements at homepage) have dissappeared. You told me that I needed to uninstall and reinstall themeplate and plugin, but i did it and I still having the same problem. I think is a problem with Jquerys. If you need my WordPress access ask for it please. Need a quick request please. Best regards.

    May 7, 2014 at 11:58 am #72989
    Melanie – SUPPORT
    Member
    Post count: 11032

    Could you please open a new thread?

    May 7, 2014 at 4:26 pm #73113
    komunikapika
    Member
    Post count: 6

    Are you kidding Melanie? I opened a new thread 5 of May and you said that i should use this one… is and important project and i can’t be a month to solve it. You have my wordpress’ username and password in the replies. Please, give me a solution as soon as possible.

    May 8, 2014 at 11:18 am #73394
    Melanie – SUPPORT
    Member
    Post count: 11032

    Oh, I’m really sorry, I didn’t see you were the same person who opened the thread initially, as you posted like you had a new problem.

    Yes please let me know your login details via a private reply! I will check it out asap.

    May 8, 2014 at 1:11 pm #73461
    komunikapika
    Member
    Post count: 6
    This reply has been marked as private.
    May 9, 2014 at 12:37 pm #73738
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    You are using an old version of Dante, please update to both the latest version of Dante and WooCommerce

    – Kyle

    May 12, 2014 at 8:55 am #74016
    komunikapika
    Member
    Post count: 6

    Hello Kyle
    I have upgrade everything (WooCommerce and Dante’s version) and continue with the same problem. Please I need a solution, since March is too many time. If you dont solve the problem we would like to receive back our money.

    Thanks

    JM

    May 12, 2014 at 9:06 am #74025
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Ok I will forward this to the developer and hopefully he will be able to identify the problem

    – Kyle

    May 30, 2014 at 1:54 pm #79112
    komunikapika
    Member
    Post count: 6

    18 days and no request and no solutions… ok

    June 1, 2014 at 1:20 pm #79289
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi there,

    I’m incredibly sorry about the delay – seems it was incorrectly assigned.

    Here is your issue: http://docs.woothemes.com/document/jquery-cookie-fails-to-load/ If you follow that guide you will be all sorted.

    Once again apologies for the delay – this isn’t usual!

    – Ed

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