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  Posted in: Neighborhood
• March 11, 2014 at 4:27 am #56247
  greendiablo

  Member

  Post count: 10

  The products that are setup in the backend as cross-sells related products don’t all show in the carousel below the product on the single product page. Even though those products have stock and are live.

  Why is that?
  And how can I fix that the cross-sell products show up on the product page and ideally make them sticky at the beginning of the 12 related products?

  Example product page: http://bit.ly/1neO2Rf
  In this example only 1 or the 3 products that are setup as cross-sells show in the list of 12 related products.

  WordPress: 3.8.1
  Neighborhood: 1.6.7

  March 11, 2014 at 10:15 am #56336
  Kyle – SUPPORT

  Moderator

  Post count: 35880

  Hi

  Cross sells and related products are separate. They will not be on the same carousel.

  Have you set up the cross sells for the product?

  – Kyle

  March 11, 2014 at 10:20 am #56338
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  Related products is a section on some templates that pulls other products from your store that share the same tags or categories as the current product. These products can not be specified in the admin, but can be influenced by grouping similar products in the same category or by using the same tags.

  Cross-sells are products which you promote in the cart, based on the current product. Depending on your site’s template they will display on the cart page underneath the cart products table with a thumbnail image.

  So cross sells products may display as related products according same tags or categories . Its not necessary to display cross sells product as related products .

  Thanks for understanding

  With Best Regards
  Swift Ideas

  March 11, 2014 at 8:29 pm #56655
  greendiablo

  Member

  Post count: 10

  Thank you for clarifying. That makes a lot of sense. Didn’t realize the logic behind the two different things.

  March 12, 2014 at 2:24 am #56681
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  You most welcome . I am also happy 🙂 that issue clarified .
  Thanks
  With Best Regards
  Swift Ideas

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  Posted in: Neighborhood