New Landing How can we help? Themeforest Theme Support Neighborhood Updated to 1.6.7, Related Product Images Disappeared

Viewing 12 posts - 1 through 12 (of 12 total)
  • #56176
    ksprague
    Member
    Post count: 21

    After updating to Neighborhood 1.67 and WooCommerce 2.1.5, the images in the Related Products area at the bottom of the single product page are no longer visible. Compare this (1.66):

    http://www.barringtoncoffee.com/shop/villa-daterra/

    to this (1.67)

    http://www.barringtoncoffee.com/2014site/shop/villa-daterra/

    The culprit appears to be line 569 or 582 in functions.js:

    var productImageHeight = product.find(‘.product-image > img’).height();

    …which is returning 0.

    Yes, I disabled all plugins first to ensure that this is not caused by a conflict.

    #56301
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please share WordPress admin dashboard log-in credential as private reply so i can look in to this .

    With Best Regards
    Swift Ideas

    #56310
    ksprague
    Member
    Post count: 21
    This reply has been marked as private.
    #56342
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please confirm login detail because its not working here .
    Thanks

    #56645
    ksprague
    Member
    Post count: 21
    This reply has been marked as private.
    #56765
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I see that Related Product Images appearing perfectly . Issue was sorted so i close this topic now .

    Thanks 🙂
    With Best Regards
    Swift Ideas

    #56836
    ksprague
    Member
    Post count: 21

    No, they are not. I don’t know where you’re looking, but I am looking here:

    http://www.barringtoncoffee.com/2014site/shop/villa-daterra/

    Look at the bottom of the page. Only the descriptions are showing, not the images.

    #56879
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I have resolved it so please check with hard refresh .
    Thanks

    #56886
    ksprague
    Member
    Post count: 21

    Thanks – how did you resolve it?

    #56888
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I check if height is o then add default height .
    Thanks

    #56889
    ksprague
    Member
    Post count: 21

    So you modified functions.js? Will that mod be rolled into the next update? I do appreciate your help, but a complete explanation would be helpful, so that I know how to proceed.

    #56895
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I added code in functions.js at line 570 and 584
    productImageHeight = (productImageHeight==0)?270:productImageHeight;

    Hope it will help you and you will not face this issue in next upgrade .

Viewing 12 posts - 1 through 12 (of 12 total)

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