New Landing › How can we help? › Themeforest Theme Support › Dante › Text editing issue

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    Posted in: Dante
  • March 6, 2014 at 7:26 am #54734
    mick
    Member
    Post count: 16

    Hi,
    Im not getting any options with the text box fields. Under the visual tab, its hidden, you can see the image when i’ve selected the text. Under the ‘text’ tab its just in code.

    Your Dante video on vimeo shows all the basic text editing features.

    Any help would be appreciated.

    Mick

    March 6, 2014 at 9:29 am #54797
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Please try switching to the twenty fourteen theme and let me know if you still get the same problem/

    – Kyle

    March 6, 2014 at 10:08 am #54838
    mick
    Member
    Post count: 16

    Hi Kyle,
    Thanks for the quick response.

    Ok I did that, but when I do that, I loose the Swift Idea Builder button…?

    March 6, 2014 at 10:18 am #54850
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    I know but does the visual editor still seem to be broken?

    My guess is it is a plugin conflict. Do you have any Tiny MCE plugins activated?

    – Kyle

    March 6, 2014 at 10:35 am #54878
    mick
    Member
    Post count: 16

    yes visual editor ok.
    No tiny mce plugins…

    Here is my plugin folder attached.
    Cheers

    March 6, 2014 at 10:37 am #54882
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Are you using version 2.16 of the theme?

    – Kyle

    March 6, 2014 at 10:46 pm #55209
    mick
    Member
    Post count: 16

    Hi,
    Nope 2.15
    How bought the theme from Themeforrest, assumed it was the latest, how do I get the 2.16 theme?
    Cheers again.

    March 7, 2014 at 1:47 am #55222
    mick
    Member
    Post count: 16

    Sorted… on 2.16 now.
    Still no luck. same issues on the visual tab?

    March 7, 2014 at 9:23 am #55305
    Melanie – SUPPORT
    Member
    Post count: 11032

    Can you post up your wp-admin login details in a private reply?

    March 7, 2014 at 9:57 am #55346
    mick
    Member
    Post count: 16
    This reply has been marked as private.
    March 7, 2014 at 1:45 pm #55456
    Kyle – SUPPORT
    Moderator
    Post count: 35880
    This reply has been marked as private.
    March 10, 2014 at 10:33 pm #56225
    mick
    Member
    Post count: 16
    This reply has been marked as private.
    March 11, 2014 at 9:26 am #56306
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Please check your permissions for the swift-framework folder, and also inside. Looks like some files are not accessible.

    – Kyle

    March 11, 2014 at 10:20 pm #56667
    mick
    Member
    Post count: 16

    See comment from the guy helping on the back end to set this up:

    “you can send them a message, say you are using app engine and ask if it’s possible change the path where they want to store data.

    here is an article on it: http://googlecloudplatform.blogspot.ca/2014/02/php-app-engine-apps-and-file-system.html
    ”

    March 11, 2014 at 10:23 pm #56669
    mick
    Member
    Post count: 16

    See comments:
    ”
    i’d reply back to that thread and say that you are using app engine and you think that is the issue because of the file system write restrictions (attach the link I sent)”

    ask if it is possible to update the write paths to the google buckets that they specified. If they say no then decide where you want to host it.
    ”

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    Posted in: Dante
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