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  Posted in: Neighborhood
• March 4, 2014 at 6:21 pm #54142
  marie

  Member

  Post count: 23

  Hi,
  From today, when I am trying to edit an image to change it with the Swift page builder the pop-up window doesn’t show up, I just got a semi translucent black screen (see image attached). It doesn’t happened when editing a text block content.
  Lately, I purchased WPML to translate my website and I am working locally on my computer in order to get the website translated before publish it online. Maybe it’s a compatibility issue.
  I have the same plugins with the same versions on my website online and everything is working fine (http://www.fr-es.eu/fashion/). Only since I got WPML on my local computer I’m experiencing this issue.

  Wordpress 3.8.1
  Neighborhood 1.66
  Woocommerce 2.1.3
  WPML 3.1.4

  Do you have any idea what can be the cause the issue?

  Thanks.
  Marie

  March 5, 2014 at 9:49 am #54342
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  HI,
  Please try to disable to WPML plugin and let me know your feedback . Please explain the steps to produce the error so i can know more .
  Thanks
  With Best Regards
  Swift Ideas

  March 5, 2014 at 11:09 am #54423
  marie

  Member

  Post count: 23

  Hi,
  Thanks for your answer.
  Indeed, when I disabled WPML plugin it works again.
  I’ll try to be more precise about how it happens.
  I want to edit a website page in order to change its content. On the Swift page builder I have several elements, one text block and three images blocks (image 1). I’m able to edit the text block but not the images blocks. When I click on the pen icon to edit, instead of having the editing window I just have a black screen (image 2).
  Unfortunately, as I explained you previously, I’m working locally on my computer using MAMP, so I can’t give you my URL.

  Marie.

  March 5, 2014 at 11:22 am #54434
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  Its very hard without check and you are working at your local . please open your local website with google chrome , edit element to produce error . Press F12 key , click on console tab and take a screenshot and attach it here . please check my attachment .

  Thanks

  March 5, 2014 at 11:30 am #54439
  marie

  Member

  Post count: 23

  I used the Inspect Element from Firefox, I guess it does the same as with google chrome.
  Attached you will find the screenshot.
  Thanks.

  March 5, 2014 at 11:50 am #54449
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  HI,
  I want error log from chrome . Firefox does not work perfect .

  Thanks

  March 5, 2014 at 1:06 pm #54488
  marie

  Member

  Post count: 23

  Here the error log from Chrome.

  March 5, 2014 at 1:14 pm #54496
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  Its is your local server error . Can you please check error log and send me .

  Thanks

  March 5, 2014 at 1:25 pm #54503
  marie

  Member

  Post count: 23

  Sorry, I don’t really get what do you mean by checking error log. I don’t know so much about programming and computer stuff.
  Thanks.

  March 5, 2014 at 1:36 pm #54505
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  Please go to /Applications/MAMP/logs/apache_error_log and send me apache_error_log file .

  Thanks

  March 5, 2014 at 1:43 pm #54507
  marie

  Member

  Post count: 23

  Ok. Here it is.

  March 5, 2014 at 1:59 pm #54509
  marie

  Member

  Post count: 23

  It seems you didn’t get my attached file. It says this file type is not permitted for security reasons.
  I copy the content with TextEdit in another file, I don’t know if it ok for you.

  March 5, 2014 at 2:26 pm #54524
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  We are very sorry that we cant support at this locally . If you have this issue at live site then we can support easily .

  Thanks
  With Best Regards
  Swift Ideas

  March 5, 2014 at 3:26 pm #54570
  marie

  Member

  Post count: 23

  Hi,
  Ok, I can understand. I will install it online and get back to you if I can’t fix the issue.
  Thanks anyway.
  Marie

  March 5, 2014 at 3:35 pm #54579
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  I will wait for your reply .
  Thanks

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  Posted in: Neighborhood