New Landing › How can we help? › Themeforest Theme Support › Dante › Teampicture quality

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    Posted in: Dante
  • March 4, 2014 at 2:55 pm #54016
    manthis
    Member
    Post count: 14

    Hi Swiftideas-Team

    Thanks for for all your help and quick replies.

    I have the following problem:

    Team-Member picture is blurry and lost the color depth. I tried a lot to solve it. First i thought, the picture should not be the right size, it should be larger because of the retina displays. However i scaled it to a width of 440px . I saw on the demo site that you have 440×440.

    The problem is it makes it even bigger graphic info: 440px × 299px (Scaled to 524px × 356px). If i make it then 524px… its also blurry.

    I even put the same picture as a normal picture next to the other one, to see if that gets also blurry, but no, it is sharp.

    What do you suggest that i should do?

    March 5, 2014 at 8:28 am #54262
    Melanie – SUPPORT
    Member
    Post count: 11032

    Hi, have you checked this article out?

    http://support.swiftideas.net/knowledgebase/product-image-quality/

    March 5, 2014 at 10:47 am #54404
    manthis
    Member
    Post count: 14

    Hi Melanie

    No I have not. I dont have Woocommerce installed and i thought this article is only in connetion with the Product Image Quality.

    I can not go to WooCommerce > Settings 🙂

    What do you suggest me to do? Thank you.

    March 5, 2014 at 3:13 pm #54565
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Any chance you could share a link so we can take a look?

    – Kyle

    April 2, 2014 at 8:33 am #63557
    manthis
    Member
    Post count: 14
    This reply has been marked as private.
    April 2, 2014 at 8:46 am #63566
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    This is the issue (screenshot)

    You are uploading your team images at 440px but it is being resized to 524px that is why it is losing quality, you need to upload bigger images.

    – Kyle

    April 2, 2014 at 8:59 am #63585
    manthis
    Member
    Post count: 14

    Hi Kyle

    I had to put it in at 440px otherwise it gets very blurry.

    I put now how you wished the pictures in 524px in. Have a look, it is very blurry.

    You finde both sizes in my Media Libary.

    P.S. I know this is an other question but if you may tell me in two sentence, how i make the Team-Pictures retina ready, it would be great. Because I do not unterstand how i can put a 524px or 440px picture there in but use for example “WP retina 2x” if i am not allowed to put a to big picture there in, becauese it will make it blurry. Thank you

    – Michel

    April 2, 2014 at 9:07 am #63589
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    It’s still using the 440px image.

    – Kyle

    April 2, 2014 at 9:47 am #63622
    manthis
    Member
    Post count: 14

    I don’t know why.

    Look at the two pictures.

    It is a picture which one is 524px.

    -Michel

    April 2, 2014 at 9:57 am #63629
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    I’d suggest removing the smaller one which is lower down to the right.

    – Kyle

    April 2, 2014 at 10:11 am #63639
    manthis
    Member
    Post count: 14

    1. 440px picture is deleted.
    2. Cache is emptied.
    Still the same.

    Willkommen

    – Michel

    April 2, 2014 at 10:25 am #63653
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Please provide me with a log in and I will get this sorted for you.

    – Kyle

    April 2, 2014 at 10:33 am #63654
    manthis
    Member
    Post count: 14
    This reply has been marked as private.
    April 2, 2014 at 11:05 am #63674
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    I’ve identified the issue, it runs a resize script for some reason. Please open up single-team.php and fine this line:

    <figure class="profile-image-wrap">
					<?php $detail_image = sf_aq_resize( $member_image_url, 440, NULL, true, false); ?>

    around line 86.

    Change the value to 524, or bigger if you like.

    – Kyle

    April 2, 2014 at 11:44 am #63691
    manthis
    Member
    Post count: 14

    Thank you Kyle I changed it. It is sharp now. Super job!

    I know this is an other question but if you may tell me in two sentence, how I make the Team-Pictures retina ready, it would be great. Do I use “WP retina 2x”? Upload a big picture and it will resize it to 524?. Thank you

    – Michel

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