New Landing How can we help? Themeforest Theme Support Dante portfolio item images not appearing

Viewing 8 posts - 1 through 8 (of 8 total)
  • Posted in: Dante
  • #48190
    jonesy2367
    Member
    Post count: 22

    I’m trying to get a new image uploaded to a new portfolio item but it’s not working.

    I’ve tried all different combinations to make it work..

    A = original image
    B = new image

    Portfolio item 1. set the thumbnail with A, and featured image with A = image appears in portfolio item and thumbnail

    Portfolio item 2. set the thumbnail with B, and featured image with B = no image in either portfolio item or thumbnail

    …I just can’t fathom what the issue is? can you help, thanks

    #49181
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I need your website URL with login credential to fix your issue very soon .

    #49355
    jonesy2367
    Member
    Post count: 22
    This reply has been marked as private.
    #49525
    jonesy2367
    Member
    Post count: 22

    Hi Mohammad, just checking you managed to log in ok? thanks

    #49607
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I see that you have three directory to upload images upload , upload? , upload_original . Why you have three directory to upload images ?

    Please confirm your hosting provider to enable GD IMAGE EXTENSION .

    #49618
    jonesy2367
    Member
    Post count: 22

    Hi Mohammad,

    strange I don’t know why those folders are there – Ed from Dante is having a look at it, do you think he may have put them there?

    yes GD is enabled

    thanks

    #49880
    jonesy2367
    Member
    Post count: 22

    Hi Mohammad

    i did a php check and it looks like they haven’t GD switched on I’ll get back onto them

    thanks

    #49883
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    It ok, All things should work after enable GD IMAGE extension .

    With Best Regards
    Swiftideas Themes

Viewing 8 posts - 1 through 8 (of 8 total)

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