New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Right sidebar in product category view goes down

Viewing 15 posts - 1 through 15 (of 17 total)
1 2
  • Back to forum
    Posted in: Neighborhood
  • February 10, 2014 at 10:25 am #47524
    arthos
    Member
    Post count: 13

    Hi, I’m working on a new site using your theme, here details about versions:

    • Neighborhood v. 1.55
    • wordpress 3.8.1
    • Woocommerce 2.0.20

    you ca see the issue here: http://217.64.192.228/categoria-di-utilizzo/piante-a-clima-mediterraneo/

    as you can see the right sidebar goes down and I can’t understand why…
    Thanks for your support.

    February 11, 2014 at 12:14 pm #47909
    arthos
    Member
    Post count: 13

    Sorry, is there someone that could help me with that issue? 🙁

    February 11, 2014 at 12:32 pm #47923
    talent-o
    Member
    Post count: 87

    same issue on my site

    this is what happened to my shop page after download of your updated version

    http://www.packagingspecialist.eu/blog/shop/

    need urgent help please

    February 11, 2014 at 4:16 pm #48020
    arthos
    Member
    Post count: 13

    Now upgraded template and woocommerce to the latest version, but same issue.
    Please, help us… 🙁

    February 13, 2014 at 9:04 am #48539
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi @talent-o

    Your website looks fine to me (see screenshot) did you manage to fix it?


    @arthos     please provide me with a link so that I can see the problem myself.

    – Kyle

    February 13, 2014 at 9:31 am #48553
    arthos
    Member
    Post count: 13

    Kyle, thanks. Can’t you see the link in my first post?

    February 13, 2014 at 6:28 pm #48769
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    You seem to have .span9 set as 100% in your css. Please check if it is in your custom css and if so, you need to remove it.

    – Kyle

    February 13, 2014 at 6:32 pm #48771
    arthos
    Member
    Post count: 13

    Sorry, it’s not this the cause…
    I’m removing all my CSS personalizations but same issue. 🙁

    Please, we need urgent help with this issue 😉
    Thanks.

    February 13, 2014 at 7:21 pm #48790
    talent-o
    Member
    Post count: 87

    hi kyle

    i’ve fixed it going back to previous neighborhood version. so the problem is NOT SOLVED.

    i love your theme, but i’ve to tell you that i’m having a lot of issues with id during last times.

    The new theme version, and the new woo commerce version caused me lots of issues and i was obliged to reinstall old versions.

    i cannot wait 3 days you to check my posts because every day my site is not working properly i’m losing money.

    Hope you understand my position, and you’ll try to do your best to fix your new theme version and also compatibility with woo commerce

    please tell me when everything will work fine so i can upgrade.

    thank you.

    February 13, 2014 at 7:47 pm #48796
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi @arthos

    Your website is fine for me now? Everything looks perfect.


    @talent-o     I am sorry you feel this way, however we do our best to fix things as soon as possible, the WooCommerce update was massive for us and we have spent a lot of time and hard work to make our themes support the new update. Our developer has been working through the past few nights to get everything working with the new WooCommerce update.

    As for you not being able to wait 3 days, I understand your frustration, however there is a lot of people who need our support and we need to help everyone, therefore we work from oldest topic to newest, if it takes 3 days then it is not our fault. We are in the middle of hiring new support staff to keep up with the demand of support. I hope you understand that we do our best!

    I will inform the developer of your issue, I’m sure he will reply as soon as he can.

    Thank you for your patience.

    – Kyle

    February 13, 2014 at 7:51 pm #48797
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    In the meantime, please check the sticky topic: http://support.swiftideas.net/forums/topic/woocommerce-2-1-compatibility-2/

    – Kyle

    February 13, 2014 at 7:52 pm #48800
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Ok, I’ve spoke with the developer, it turns out we fixed this issue in version 1.63.

    – Kyle

    February 13, 2014 at 8:01 pm #48804
    talent-o
    Member
    Post count: 87

    Thank you kyle

    I’ll try to upgrade to 1.63 during the week end

    I’ve apreciated your support

    Bye

    February 13, 2014 at 9:00 pm #48821
    arthos
    Member
    Post count: 13

    No Kyle 🙁 and I’ve just updated to latest version…
    I’m using Google Chrome from my workstation and Safari from my pad- see attached image please.

    February 13, 2014 at 9:29 pm #48833
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi @arthos,

    Can you provide a link to your site?

    – Ed

  • Back to forum
    Posted in: Neighborhood
Viewing 15 posts - 1 through 15 (of 17 total)
1 2

You must be logged in and have valid license to reply to this topic.

License required for one of the following items
Login and Registration Log in · Register