ATTENTION, PLEASE READ: New topic creation is disabled, as we have moved to a new support system. Your existing topics will remain, but for all new requests you will need to use the new system. Click here to go to the new support request form.

• Back to forum

  Posted in: Neighborhood
• January 4, 2014 at 11:25 pm #40389
  anthonychan2509

  Member

  Post count: 18

  I found that when I turn on “Tab mode” for product description, and enable “Page Builder” for product pages, there is some problem.

  The product description will disappear ! ….. unless I enter something on the Page Builder.

  Please try. How to fix ?

  Thanks !

  January 7, 2014 at 9:46 am #40742
  Melanie – SUPPORT

  Member

  Post count: 11032

  Hi, what is the problem with entering the description in the page builder? Let me know please, I think I’m confused 🙂 Thank you!

  January 7, 2014 at 9:58 am #40760
  anthonychan2509

  Member

  Post count: 18

  Please try this :

  1. Switch on “Tab mode”
  2. enable “Page builder” for products

  then, even you enter something, the product description will desappear

  January 9, 2014 at 8:49 am #41260
  Melanie – SUPPORT

  Member

  Post count: 11032

  Hi!

  This does not happen on our installations, so if you need help with a specific problem on your website, I would always need to see your site live please.
  Could you tell me your website URL please? You can do so by typing it into a reply.
  If you want to send a private reply that only you and the admins can see it, please scroll down and enable the checkbox to do so.

  Also, we might need to check the backend of your website, so to speed things up, could you let me know your login details please?

  Thanks and cheers!

• Back to forum

  Posted in: Neighborhood