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  Posted in: Dante
• December 23, 2013 at 10:10 am #38891
  c-performance

  Member

  Post count: 12

  Hi,
  when i visit my site by smartphone the accordions don’t open while work on the dante demo site.
  I did something wrong?
  This problem only happens in responsive view.
  Thanx

  December 24, 2013 at 11:46 am #38974
  Tahir – SUPPORT

  Member

  Post count: 1212

  Hi,
  Do you have third party plugins ? . Also can you try turning off ‘Touch Enabled’ option in Revolution Slider.

  Thanks
  Tahir

  December 30, 2013 at 8:22 am #39499
  c-performance

  Member

  Post count: 12

  Hi,
  i tried turning off “Touch Enabled” option but the problem still present.
  About third party plugins, i have:
  – Bulk Delete
  – Regenerate Thumbnails
  – Tumblr Importer
  – Woocommerce
  – Woocommerce Multilingual
  – WP-DB Manager
  – WPML CMS Nav
  – WPML Media
  – WPML Multilingual CMS
  – WPML Sting Translation
  – WPML Translation Management
  – WP Super Cache
  I also have the plugins you recommended:
  – Breadcrumb NavXT
  – Contact Form 7
  – LayerSlider WP
  – NGFB Open Graph+
  – oAuth Twitter Feed for Developers
  – Previous and Next Post in Same Taxonomy
  – Revolution Slider
  – YITH WooCommerce Wishlist

  Thanks

  December 30, 2013 at 11:29 am #39543
  Tahir – SUPPORT

  Member

  Post count: 1212

  Hi,

  I have assigned this to Ed , who will confirm if there is a bug or a Plugin Conflict.

  In case of a Plugin conflict you will have likely have to deactivate all plugins and then reactivate one by one to find the culprit.

  Thanks
  Tahir

  December 30, 2013 at 12:18 pm #39551
  Swift Ideas – Ed

  Keymaster

  Post count: 15264

  Hi there,

  I won’t be able to know from the list, best bet is to try disabling and see which one is causing it.

  If you provide a link we may be able to help, but only if there is an error visible.

  – Ed

  January 3, 2014 at 9:57 am #40008
  c-performance

  Member

  Post count: 12

  Hi,
  i tried to disable all plugins but nothing changed.
  Only on mobile the accordions don’t work.
  Any idea?

  January 3, 2014 at 11:25 am #40014
  c-performance

  Member

  Post count: 12

  Maybe add some extra-classes to the accordion?

  January 3, 2014 at 12:31 pm #40022
  c-performance

  Member

  Post count: 12

  I found the problem: is the left sidebar: when is active, the accordions on mobile don’t work.
  With the right sidebar they work.
  Thanx

  January 3, 2014 at 9:03 pm #40113
  Swift Ideas – Ed

  Keymaster

  Post count: 15264

  Hi there,

  Can you provide a link to your site where we can replicate this?

  Thanks,

  – Ed

  January 17, 2014 at 8:54 am #43154
  c-performance

  Member

  Post count: 12

  http://la-passione.it/customer-care/origin-of-products-2/
  Visit this link on mobile. You’ll see the accordions don’t work.

  http://la-passione.it/customer-care/origin-of-products/
  Here the accordions work.
  Thanks for the support!

  January 21, 2014 at 8:39 am #43716
  Tahir – SUPPORT

  Member

  Post count: 1212

  Hi,
  Thanks for the links. We will take a look shortly.

  -Tahir

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  Posted in: Dante