ATTENTION, PLEASE READ: New topic creation is disabled, as we have moved to a new support system. Your existing topics will remain, but for all new requests you will need to use the new system. Click here to go to the new support request form.

• Back to forum

  Posted in: Neighborhood
• December 18, 2013 at 3:43 am #37868
  markzoi

  Member

  Post count: 59

  variable products MEASURE in website are using WPLM are not showing and my costumer is really mad at me …

  MEASURE not showed in both language ….

  Please Help me!

  Thank you

  Here is the link … http://www.artigianatolorenzini.com/newsitecom/product/big-grater/?lang=en

  December 28, 2013 at 10:12 pm #39280
  laranz – SUPPORT

  Member

  Post count: 3186

  Hi,

  How you add the measurements? If you pass me the WP Login details in a private reply I will check that for you.

  Thanks for your patience, when we are in Holidays 🙂

  Thanks,
  laranz.

  January 5, 2014 at 1:41 pm #40442
  markzoi

  Member

  Post count: 59

  Hi before I send you my log info I want to clear that the issue problem has the following features:

  If we analyses this item product in this link of my client website: http://www.artigianatolorenzini.com/newsitecom/product/big-grater/?lang=en

  we can see that before to order the product we need to select the size …

  Just in this phase before selecting fields of ADDITIONAL INFO voice should show just what sizes the products come with: (LARGE; MEDIUM; SMALL) instead to reports measure and weight that I had to insert in the SHIPPING tap of this product.

  I did this (insert size and weight in the shipping tab) because if I only insert size and weight in to the fields of the variable products the size are not showed at all.

  This is equal that you have a serious bag on your template.

  I really hope you understand what I try to say. recapping:

  Variable products not show ADDITIONAL INFO if we don’t insert them in the main tab of the wocommerce SHIPPING (logo of the track) but in this way the ADDITIONAL INFO show those info in the page where I have still to pick a product.

  The only solution that I have found is to set default selections of the product, but we don’t like that solution because clients don’t really see if the product has a variable options…

  So if you think that with my login info you can resolve the problem I will send you then.

  Thanks for your time

  Mark

  January 8, 2014 at 7:24 pm #41168
  Swift Ideas – Ed

  Keymaster

  Post count: 15264

  Hi Mark,

  This is the way WooCommerce works – the backend product setup in terms of variations and shipping are all part of the plugin.

  You would need to contact them here – http://wordpress.org/support/plugin/woocommerce

  – Ed

  January 12, 2014 at 10:40 am #41875
  markzoi

  Member

  Post count: 59

  Yes, I did they say they are working on it and that they will let me know if any new update will occur … At moment no one news is coming from them …

  January 14, 2014 at 6:55 pm #42435
  Melanie – SUPPORT

  Member

  Post count: 11032

  Good luck with it, I’m sure they will follow up!

• Back to forum

  Posted in: Neighborhood