New Landing How can we help? Themeforest Theme Support Flexform Update caused my site to crash – Help!

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  • Posted in: Flexform
  • #35546
    krhoderick
    Member
    Post count: 4

    Hi there. In my WordPress backend, it showed that I needed to update my Flexform theme. I pressed the button and waited FOREVER. Now there is an error when I try to access the site or the backend admin. Please take a look and let me know how I can repair. http://www.cimarroncreekessentials.com

    Thanks so much in advance for your help!

    #35629
    Cosmin – SUPPORT
    Member
    Post count: 3851

    Hi,

    Looks like something went wrong with the server while it was updating. Probably it took too long and it threw an error, because scripts in PHP have a time limit when executing.

    Anyway, login via FTP and remove the flexform folder from wp-content/themes/

    WordPress should activate a default theme and you can proceed to installing the theme again (download the latest version from ThemeForest).

    Note that this will not affect your content or theme options. But, if you made changes directly in theme files, those will be gone (they would have been anyway, if you updated from the dashboard).

    Regards,

    ————————————————————————————————————

    Cosmin – Support

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