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  Posted in: Atelier
• July 3, 2017 at 1:43 pm #330808
  OrganifiedBeautyBox

  Member

  Post count: 58

  Hi,

  Please see screenshot, when I add to cart and on the cart page, I am unable to proceed to check out because there is not checkout.

  Do you know what is happening here?

  Look forward to resolve this issue asap.

  Thanks.

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  July 3, 2017 at 2:01 pm #330813
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Hi,

  You have this error on that page, not sure if it’s related but can you fix it.
  

  Can you also provide admin credentials to have a look?
  Thanks

  -Rui

  July 3, 2017 at 2:30 pm #330824
  OrganifiedBeautyBox

  Member

  Post count: 58

  This reply has been marked as private.
  July 3, 2017 at 2:35 pm #330826
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Thanks. Just reply here in a private reply like you did with this last one.

  -Rui

  July 3, 2017 at 2:38 pm #330827
  OrganifiedBeautyBox

  Member

  Post count: 58

  This reply has been marked as private.
  July 3, 2017 at 2:52 pm #330828
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Can you update to the latest Woocoommerce version?
  Thanks

  -Rui

  July 3, 2017 at 10:03 pm #330872
  OrganifiedBeautyBox

  Member

  Post count: 58

  This reply has been marked as private.
  July 3, 2017 at 10:27 pm #330873
  OrganifiedBeautyBox

  Member

  Post count: 58

  Ok, I have updated it a few things happen -> the woocommerce wordpress dashboard user interface is not aligned properly and it looks like it slows the site down by 4-5 seconds longer. Now the add to cart is working but I can’t proceed further to checkout because it won’t allow me to complete my transaction. See screenshot and test it out on your end as well. Let me know what is your thought, why is this keep on happening. I am starting to lose hope for WordPress and WooCommerce now, if this problem keep on arising I have to change to Magento. Thanks.

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  July 4, 2017 at 1:56 pm #330932
  David Martin – Support

  Moderator

  Post count: 20834

  Hi,

  Now, I see a number of JS errors in the console log:

  

  The error which is most likely the cause of the stalling checkout is the 500 Server Error, this is pretty common in WordPress.

  Please open your wp-config.php file and add this: define('WP_MEMORY_LIMIT', '256M'); or if you have this with a lower value, increase it to 256M.

  Thanks.

  July 4, 2017 at 3:07 pm #330944
  OrganifiedBeautyBox

  Member

  Post count: 58

  This reply has been marked as private.
  July 4, 2017 at 3:36 pm #330950
  OrganifiedBeautyBox

  Member

  Post count: 58

  This reply has been marked as private.
  July 4, 2017 at 3:37 pm #330951
  David Martin – Support

  Moderator

  Post count: 20834

  1) It’s in the root install of WordPress on your server, you will need to use your FTP to amend this or ask your host to do this.

  2) Only increase the value if you see the line define('WP_MEMORY_LIMIT', '256M'); with a lower value then 256.

  3) No, this is not part of the theme. It’s the config of the actual WordPress install on your server.

  Thanks.

  July 5, 2017 at 12:19 pm #331015
  OrganifiedBeautyBox

  Member

  Post count: 58

  This reply has been marked as private.
  July 5, 2017 at 4:50 pm #331062
  David Martin – Support

  Moderator

  Post count: 20834

  Hi,

  If you could add your FTP details here, myself and the team will assist further.

  Thanks.

  July 5, 2017 at 10:52 pm #331089
  OrganifiedBeautyBox

  Member

  Post count: 58

  This reply has been marked as private.
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  Posted in: Atelier