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  Posted in: Flexform
• June 29, 2017 at 7:10 pm #330580
  Bradley

  Member

  Post count: 38

  Hello,

  I can’t edit any of my pages in the Swift Page Builder. It shows no content and I can only see the content in the classic editor. Please help!

  June 30, 2017 at 11:57 am #330636
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Hi,

  Can’t login in your site. Can you check again the credentials?

  -Rui

  June 30, 2017 at 5:26 pm #330700
  Bradley

  Member

  Post count: 38

  This reply has been marked as private.
  July 3, 2017 at 1:12 pm #330800
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Thanks. will have a look.

  -Rui

  July 3, 2017 at 6:05 pm #330862
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  This reply has been marked as private.
  July 3, 2017 at 6:23 pm #330863
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  I tested in a different page and it happened to me. did you update the theme using the latest version that is available in the Themeforest Download area? If not them download that latest version an update your site with it.

  -Rui

  July 5, 2017 at 11:46 pm #331091
  Bradley

  Member

  Post count: 38

  I have the Flexform ChildVersion: 1.62. Not sure why or how it’s a child version now because I didn’t purchase the child version originally. Once I download the latest version, how do I update it without replacing the entire site?

  July 6, 2017 at 11:17 am #331113
  David Martin – Support

  Moderator

  Post count: 20834

  Hi,

  Once the child theme is disabled, please follow these instructions:
  http://www.swiftideas.com/knowledgebase/how-to-manually-update-your-theme/

  Thanks.

  July 6, 2017 at 5:26 pm #331147
  Bradley

  Member

  Post count: 38

  Do I just activate the original theme and disable the child? Will this have any effect on my website? And just curious, how did my theme become a child theme in the first place when I didn’t purchase it that way?

  July 6, 2017 at 5:37 pm #331148
  David Martin – Support

  Moderator

  Post count: 20834

  Hi,

  When you activate the parent theme, the child is automatically disabled.

  The custom code in your child theme will no longer take effect on the site.

  A child theme is installed the same way as any other theme, this would have been done by someone who had access to your site as the process is not automatic in any way.

  Thanks.

  July 6, 2017 at 11:06 pm #331152
  Bradley

  Member

  Post count: 38

  Okay this solved my problem. Thanks guys. Still not sure how the child theme got activated, but deactivating it worked.

  July 7, 2017 at 10:18 am #331162
  David Martin – Support

  Moderator

  Post count: 20834

  Great, glad to help out!

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  Posted in: Flexform