New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Variable product images clashing with gallery photos

Viewing 14 posts - 1 through 14 (of 14 total)
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    Posted in: Neighborhood
  • November 23, 2013 at 10:15 pm #33022
    originvape
    Member
    Post count: 26

    Hi,

    When a customer selects a gallery image, they are no longer able to view variable product images unless they select the first image, which is not tied to any variable product.
    I have read prior threads and updated the necessary JS files, although the theme itself was updated to the latest version. The problem can be seen here:

    http://originvape.com/product/gourd-style-aluminum-drip-tips/

    Select a gallery image other than the one in the variable dropdown menu, and you will see that the image does not come up. Please help!

    November 23, 2013 at 10:19 pm #33023
    originvape
    Member
    Post count: 26

    Further, even if the variable product image is selected, the zoom functionality is unresponsive.

    November 26, 2013 at 2:32 pm #33507
    Melanie – SUPPORT
    Member
    Post count: 11032

    It doesn’t happen for me. Once I select e.g. Pink I can still select other images. In which browser is that happening to you?

    November 27, 2013 at 8:18 am #33788
    originvape
    Member
    Post count: 26

    Chrome version 31.

    Select pink from the dropdown, then select another photo from the gallery images, and try the dropdown menu to select another color. The photo will stay static and not go to the new variation.

    Edit: also the zoom functionality doesn’t work when you pick a variation, it only zooms on the first photo.

    November 28, 2013 at 3:42 pm #34184
    Melanie – SUPPORT
    Member
    Post count: 11032

    Ah I understand – maybe the manual selection stops the automatic variable selection somehow – I will ask the developer to comment on that as well!

    November 29, 2013 at 8:24 am #34368
    originvape
    Member
    Post count: 26

    Thank you so much Melanie!!

    November 29, 2013 at 10:25 pm #34488
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi there,

    Please update to v1.4 – this should be fixed!

    Let us know.

    – Ed

    November 29, 2013 at 11:46 pm #34503
    originvape
    Member
    Post count: 26
    This reply has been marked as private.
    December 6, 2013 at 4:35 am #35670
    originvape
    Member
    Post count: 26

    Hey guys,

    Did you get to see the screencast?

    December 13, 2013 at 2:04 pm #36975
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hey there,

    Apologies for the delay in reply. I think I can sort out a fix for this for you, but would you be able to provide a link/login so that I can test it?

    Thanks,

    – Ed

    December 13, 2013 at 11:01 pm #37045
    originvape
    Member
    Post count: 26
    This reply has been marked as private.
    December 15, 2013 at 2:59 pm #37173
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Fixed on your site and for the next update 🙂

    – Ed

    December 16, 2013 at 10:51 am #37298
    originvape
    Member
    Post count: 26

    You are the man Ed!! Thanks a bunch, works beautifully!

    December 17, 2013 at 9:49 am #37632
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Great, glad you’re happy 🙂

    – Ed

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    Posted in: Neighborhood
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