New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Product images do not size normally if shortcode inserted into accordion

Viewing 13 posts - 1 through 13 (of 13 total)
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    Posted in: Neighborhood
  • November 23, 2013 at 6:04 am #32947
    originvape
    Member
    Post count: 26

    I have attached a shot of the photos when Woocommerce shortcode [product_page id=”99″] is entered into an accordion. I have hovered over the last product with my mouse to show when product overlay transition occurs. How can I ensure that the photos transition and fit correctly?

    November 25, 2013 at 4:56 pm #33350
    Melanie – SUPPORT
    Member
    Post count: 11032

    Have you set up the image sizes in the woocommerce catalogue settings and regenerated your thumbnails afterwards?

    On which version of the theme and WP are you? Make sure it’s the latest in both cases.

    Also knowing your website URL would help 🙂

    Thank you so much!

    November 26, 2013 at 5:00 am #33438
    originvape
    Member
    Post count: 26

    I did resize and then regenerate the thumbnails. I am running Neighborhood 1.3.4 and WP 3.7.1.

    To find the specific accordion menu, visit: http://originvape.com/vaping-101/

    November 27, 2013 at 3:51 pm #33895
    Melanie – SUPPORT
    Member
    Post count: 11032

    I would like to check your backend out directly, can you let me know your wp-admin login details in a private reply? Thanks!

    November 27, 2013 at 10:46 pm #34026
    originvape
    Member
    Post count: 26
    This reply has been marked as private.
    November 28, 2013 at 5:20 pm #34241
    Melanie – SUPPORT
    Member
    Post count: 11032

    Hey, I see it working just fine, did you fix it yourself? If not, what’s the exact link and which browser do I need to use to see the error?

    November 29, 2013 at 8:28 am #34369
    originvape
    Member
    Post count: 26
    This reply has been marked as private.
    December 2, 2013 at 3:19 pm #34789
    Melanie – SUPPORT
    Member
    Post count: 11032

    Seems the login details you gave me don’t work anymore – and I need to log in in order to see the error because you have maintenance mode activated 🙁

    December 2, 2013 at 7:44 pm #34869
    originvape
    Member
    Post count: 26
    This reply has been marked as private.
    December 6, 2013 at 4:35 am #35671
    originvape
    Member
    Post count: 26

    Melanie,

    I have posted the login info above, did you get to take a look?

    December 15, 2013 at 5:33 pm #37192
    Melanie – SUPPORT
    Member
    Post count: 11032

    Hey,
    that still doesn’t happen to me – can you clear your browser cache maybe or let me know what I need to do to see the error?

    Thank you!

    December 16, 2013 at 10:52 am #37299
    originvape
    Member
    Post count: 26

    Melanie, it is quite alright we managed to bypass this issue by inserting HTML links instead of shortcode. Thank you for your help!!

    December 18, 2013 at 9:18 am #37923
    Melanie – SUPPORT
    Member
    Post count: 11032

    Ah I see, glad to hear that! Thanks for posting back, let us know if you need anything else!

    All the best

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    Posted in: Neighborhood
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