New Landing › How can we help? › Atelier › Page builder not working in Atelier or in Dante.

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    Posted in: Atelier
  • June 12, 2017 at 3:01 pm #328156
    BohoMagpie
    Member
    Post count: 27

    I have the similar issue to others on both a site running Dante and site running Atelier. I create pages uses Swift Page builder but when I go into it again it doesn’t show the content and tells me I have no ‘elements’ saved… yet i have they are visible on the page.
    This has been happening since last week. Please can you provide suggestions issue a fix for it. It seems i’m not the only person with this problem. Thanks

    June 12, 2017 at 3:57 pm #328169
    mattbartley
    Member
    Post count: 5

    I’m having the same issue with Atelier. Everything is updated, cache is cleared – but the page builder is blank as well as the basic text editor. Everything is visible on the live page though.

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    June 12, 2017 at 4:07 pm #328175
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    This was identified and a release prepared and sent out over Friday/Saturday. Please be sure you have updated to the latest Swift Framework plugin version from your dashboard.

    As this change involved amending the plugin core JS files, you will need to refresh the browser cache to pull in the new files.

    There are two issues:

    1) Disappearing page builder content – resolved on Friday/Saturday with the latest updates.

    2) Formatting removed – not resolved, we are working on this now.

    Thanks.

    June 12, 2017 at 4:53 pm #328184
    mattbartley
    Member
    Post count: 5

    I’ve updated all plugins (Swift Version 2.5.42) and cache is cleared and tested on multiple browsers. Issue still there.

    June 12, 2017 at 6:45 pm #328219
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Regarding Dante theme can you try to replace the file page-builder.js located at Dante/swift-framework/page-builder/assets/js by this one in the DropBox link? After that just clear the browser cache and test again.

    https://www.dropbox.com/s/f0bnlcow0n0bki5/page-builder.js?dl=0

    Let me know the result.

    We are also preparing the SwiftFramework update that will sort it for Atelier.

    -Rui

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