New Landing › How can we help? › Atelier › Page Builder Blank – No Content

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    Posted in: Atelier
  • June 12, 2017 at 9:57 am #328050
    OrganifiedBeautyBox
    Member
    Post count: 58

    Hi,

    Can you please explain why my page builder is completely blank?

    I am unable to edit any content.

    It just completely blank.

    These includes all my pages.

    It has all content before in the page builder and now I can’t see any content???

    Thanks.

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    June 12, 2017 at 10:11 am #328056
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    This was identified and a release prepared and sent out over Friday/Saturday. Please be sure you have updated to the latest Swift Framework plugin version from your dashboard.

    As this change involved amending the plugin core JS files, you will need to refresh the browser cache to pull in the new files.

    Thanks.

    June 12, 2017 at 11:51 am #328097
    OrganifiedBeautyBox
    Member
    Post count: 58

    Hi,

    I have updated the Swift Framework and cleared the browser cache and also have cleared my WordPress cache as well.

    Problem still arises.

    Please help.

    Thanks.

    June 12, 2017 at 1:23 pm #328122
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Can you provide us ftp credentials to have a deeper look?
    Thanks

    -Rui

    June 12, 2017 at 1:47 pm #328134
    OrganifiedBeautyBox
    Member
    Post count: 58
    This reply has been marked as private.
    June 12, 2017 at 1:49 pm #328136
    David Martin – Support
    Moderator
    Post count: 20834

    Rui asked for FTP details, not WP logins.

    June 12, 2017 at 4:48 pm #328182
    mattbartley
    Member
    Post count: 5

    I can confirm the same issue. Plugins are updated and cache is cleared. Tried on chrome, firefox, and safari to no avail. Page builder and basic editor are both blank.

    June 12, 2017 at 4:59 pm #328188
    David Martin – Support
    Moderator
    Post count: 20834

    Hi @mattbartley,

    This was identified and a release prepared and sent out over Friday/Saturday. Please be sure you have updated to the latest Swift Framework plugin version from your dashboard.

    As this change involved amending the plugin core JS files, you will need to refresh the browser cache to pull in the new files.

    There are two issues:

    1) Disappearing page builder content – resolved on Friday/Saturday with the latest updates.

    2) Formatting removed – not resolved, we are working on this now.

    Thanks.

    June 12, 2017 at 5:24 pm #328201
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    @mattbartley

    Any change you provide us ftp access to check if your solution is working fine?
    We tested it with success in development.

    Use the private reply.

    -Rui

    June 12, 2017 at 9:06 pm #328288
    mattbartley
    Member
    Post count: 5
    This reply has been marked as private.
    June 13, 2017 at 8:05 am #328320
    Safersociety
    Member
    Post count: 6

    I think we all still have the same problem. Are you guys still working on a fix or have you marked this as “resolved”?
    Because I run the latest WP version (4.8), Atelier version (2.4.40) and Swift Framework version (2.5.42) and I still got the message “There’s no content here” and when I refresh the content is back but all the formatting of the text is gone so I cant update.

    I’ve got this exact issue on Atelier, Cardinal and Dante. According to WP, everything is up to date.

    Best,
    Kristofer

    June 13, 2017 at 9:19 am #328330
    OrganifiedBeautyBox
    Member
    Post count: 58

    Hi Rui,

    I don’t know much about FTP.

    Will the CPanel do?

    If CPanel will do, how can I send you the details?

    Thanks.

    June 13, 2017 at 9:59 am #328343
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    We were going to release last night an update to fix this when we figured out another aditional issue related to the TinyMce editor.

    We are now preparing the updates to go out but the only thing you guys need it’s to replace the SwiftFramework plugin by this version in the link below. Delete the current one and install the new. The SwiftFramework options are saved in the database so there is any problem with that.

    https://www.dropbox.com/s/85w91ur6amhepun/swift-framework-wp_4_8.zip?dl=0


    @Safersociety
    We never marked any topic as resolved intentionally and it isn’t going to be now that we will do it.

    -Rui

    June 13, 2017 at 11:49 am #328392
    OrganifiedBeautyBox
    Member
    Post count: 58

    Hi Rui,

    I have deactivated the Swift Framework and deleted it.

    Installing the link above Swift Framwork 4_8Zip file.

    My concern here is, in the future, will this file will be updated?

    If so, will it affect my setting since it’s a different file name?

    Thanks.

    June 13, 2017 at 11:58 am #328395
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    that’s just the name of the zip, inside you have the same swift-framework directory name.

    -Rui

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