New Landing › How can we help? › Themeforest Theme Support › Nota › Max Mega Menu error

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    Posted in: Nota
  • June 9, 2017 at 7:10 pm #327910
    carwires
    Member
    Post count: 30

    After updating the Nota theme from 1.05 to 1.06 the Max Mega Menu was no longer formatted correctly.
    The 5 main categories were no longer horizontally arranged rather they were vertical and panel was really wide.
    (each main category had 3-5 sub categories)

    Do I need to reset the mega menu?

    Please help. Thanks

    June 12, 2017 at 9:38 am #328042
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    1) Please clear the menu cache in: Mega Menu => Tools => Cache

    2) In Mega Menu => Tools => Plugin Data needs to be clicked. If you have a custom menu theme you have created, export a backup of that also.

    Thanks.

    June 12, 2017 at 3:44 pm #328160
    carwires
    Member
    Post count: 30

    Hi David,
    I cleared the cache and deleted the plugin history but the error still persists.
    Before I updated to Nota version 1.06 it worked perfect. I had a full width panel with all my categories organized in 5 columns (under the “products”) No when the Mega Menu is activated the main menu links (Products, Support and Contact) move into vertically out of the header. Something strange is happening here. Can you locate the issue?

    Thanks!

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    June 14, 2017 at 12:19 pm #328679
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Please can you disable all plugins leaving only Swift Framework, Max Mega Menu and WooCommerce active whilst I take a look?

    June 14, 2017 at 2:43 pm #328744
    carwires
    Member
    Post count: 30

    OK plugins have been deactivated as requested.
    Thanks for your help!

    June 17, 2017 at 4:11 pm #329119
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi @carwires

    I’ve assigned this to David who will be back in the office on Monday. We will endeavor to get a fix to you for that issue asap.

    – Ed

    June 19, 2017 at 7:01 pm #329344
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    I have a fix for you, will get this submitted shortly. Please add your FTP details and I will amend the files to resolve this for you.

    Thanks.

    June 19, 2017 at 7:05 pm #329347
    carwires
    Member
    Post count: 30
    This reply has been marked as private.
    June 20, 2017 at 3:07 pm #329439
    David Martin – Support
    Moderator
    Post count: 20834

    Thanks, what folder path does your site reside in?

    June 20, 2017 at 4:57 pm #329464
    carwires
    Member
    Post count: 30
    This reply has been marked as private.
    June 20, 2017 at 5:12 pm #329468
    David Martin – Support
    Moderator
    Post count: 20834

    Not sure I see that or within the usual folders:

    June 20, 2017 at 5:19 pm #329470
    carwires
    Member
    Post count: 30
    This reply has been marked as private.
    June 20, 2017 at 5:28 pm #329472
    carwires
    Member
    Post count: 30
    This reply has been marked as private.
    June 20, 2017 at 5:33 pm #329473
    David Martin – Support
    Moderator
    Post count: 20834

    I can simply provide you the beta theme zip file if you wish?

    June 20, 2017 at 5:38 pm #329475
    carwires
    Member
    Post count: 30
    This reply has been marked as private.
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