New Landing › How can we help? › Cardinal › Issue with Page Builder and Chrome

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    Posted in: Cardinal
  • June 9, 2017 at 5:50 pm #327887
    RPrato
    Member
    Post count: 12

    Hi Guys, I’m having a pretty weird issue with the theme and chrome, since update (I updated 2 sites like 20 minutes ago), after I save the page or comeback to edit something, I got this screen saying “there’s nothing here yet, add something to get started”, this is only happening in Chrome, since I test on Firefox, and everything is OK there. I updated Chrome, erase cookies and cache and is still happening in both sites.

    I leave here the admin access, if you want to check, I will leave a page call Swift Support, where you can check this.

    Hope can you help me.

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    June 9, 2017 at 5:58 pm #327892
    David Martin – Support
    Moderator
    Post count: 20834

    Hey,

    We have an update going out tonight to resolve that.

    Thanks.

    June 9, 2017 at 6:00 pm #327897
    RPrato
    Member
    Post count: 12

    Thank you, I will stay tuned, as update, this is happening in Firefox too :(.

    Well at least I can take the day, until the update.

    Thank you!

    June 9, 2017 at 6:16 pm #327899
    WidmerEngineering
    Member
    Post count: 1

    Does this update fix a situation where EVERY page says “there’s nothing here yet, add something to get started”? I suddenly started having this issue on my site in any browser I try.

    June 9, 2017 at 6:27 pm #327902
    David Martin – Support
    Moderator
    Post count: 20834

    Yes, it will be out tonight.

    Thanks.

    June 11, 2017 at 6:26 pm #328001
    RPrato
    Member
    Post count: 12

    As far I can see, this issue seems to be fixed, but I feel it pretty unstable, since several times I see the “there’s nothing here yet, add something to get started”, but after some ctrl+shift+R (single cache page clean) I see the content again, also happened to me, that all the text format change, thing like all line breaks removed and every is in one line. This never happen before, so I don’t know if is a bug from the newest version. I can work with this, but is pretty slow.

    June 11, 2017 at 6:53 pm #328002
    RPrato
    Member
    Post count: 12

    UPDATE: No, I can’t work with this, everytime I save, all the format in the cells change, as you can see in the attachment. If you see images After_Update 1 & 2, you can see that everything seems written like the is no line break and also lost the center format.

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    June 12, 2017 at 10:32 am #328068
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    WP 4.8 has caused this, which is now identified as two separate issues.

    1) Content disappearing within the PB – resolved.

    2) Formatting being stripped. – Working on a fix currently.

    Thanks.

    June 12, 2017 at 8:41 pm #328275
    RPrato
    Member
    Post count: 12

    Hi David, thank you for your response, do you have any ETA for the update, since I downgrade to the themeforest version, but the Theme Options, doesn’t work with the WP 4.8, and I cannot add new css (thats what I need right now).

    Thanks

    June 12, 2017 at 8:48 pm #328280
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    We will release it during this night, maybe 4 hours or sooner if we can.

    -Rui

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