New Landing › How can we help? › General › Forum Help › Suppor Purchase

Viewing 8 posts - 1 through 8 (of 8 total)
  • Back to forum
    Posted in: Forum Help
  • June 8, 2017 at 1:20 pm #327643
    admin963
    Member
    Post count: 17

    Hi

    I purchased support about 20 minutes ago for Atelier but i keep getting the following

    Support period has expired

    Support has expired, and you need to purchase Support extension before you can access this forum again.
    Atelier – Creative Multi-Purpose eCommerce Theme
    Atelier – Creative Multi-Purpose eCommerce Theme
    by SwiftIdeas

    Once you purchase support extension, wait few minutes, visit this page again and refresh.

    I have refreshed but still the same. Thanks.

    June 8, 2017 at 1:35 pm #327645
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    It’s taking a bit more time.

    Can you let us know what is the issue you are facing so we can help you out?

    -Rui

    June 8, 2017 at 2:03 pm #327660
    admin963
    Member
    Post count: 17

    Hello

    I am trying to change the images in the Shop Category Banner 4×1 for atelier. The original template is attached but when i add my image it comes out as the wrong size. Changing the fixed image height distorts the image.

    Any help will be much appreciated.

    Many thanks.

    Attachments:
    You must be logged in to view attached files.
    June 8, 2017 at 6:35 pm #327732
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    can you try to regenerate all thumbnails using this plugin?
    https://wordpress.org/plugins/regenerate-thumbnails/

    -Rui

    June 8, 2017 at 7:37 pm #327744
    admin963
    Member
    Post count: 17

    Hi

    I have already tried that but it hasn’t made a difference.

    Thanks

    June 12, 2017 at 12:37 pm #328113
    David Martin – Support
    Moderator
    Post count: 20834

    The image you upload needs to be the correct ratio and large enough in actual PX size to be correctly regenerated at the required size.

    Before you upload the image, be sure your image is 1300×1200 in size. That would be large enough to guarantee a satisfactory resize.

    June 13, 2017 at 3:31 pm #328469
    admin963
    Member
    Post count: 17

    Hi

    Thanks for your message. The image is 4512 x 3400 px. I made it smaller but this didn’t fix it either.

    Please advise further.

    Thanks.

    Attachments:
    You must be logged in to view attached files.
    June 14, 2017 at 3:59 pm #328790
    David Martin – Support
    Moderator
    Post count: 20834

    Please add a WP login for us to take a closer look.

    Thanks.

  • Back to forum
    Posted in: Forum Help
Viewing 8 posts - 1 through 8 (of 8 total)

You must be logged in and have valid license to reply to this topic.

License required for one of the following items
Login and Registration Log in · Register