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  Posted in: Nota
• May 26, 2017 at 7:56 pm #326214
  yeager444

  Member

  Post count: 13

  Greetings. We have a few issues going on with your theme on our site installation.

  1.) When customers are trying to check out using check or money order, the order doesn’t go through. It just returns an “internal server error” at the top of the checkout page.

  2.) The system is not generating emails when orders come in. We are getting orders, but we’re not being notified.

  3.) Stock is not reducing when sales are made, throwing off inventory.

  4.) On the home page with our featured items, the ADD TO CART button that displays on mouseover does not add to cart. It brings the visitor to the product page.

  Please advise. Thank you.

  May 30, 2017 at 3:53 am #326380
  Swift Ideas – Ed

  Keymaster

  Post count: 15264

  Hi there,

  Sorry to hear you are having issues, we’ll happily assist you through those.

  1) Can you please check your server error logs to see what error is causing this?

  2) This is likely due to your settings – this isn’t a theme issue, this will be WooCommerce core that you’ll likely need to contact WooCommerce about. Maybe try this plugin – https://en-gb.wordpress.org/plugins/email-log/

  3) Again, this isn’t a theme issue, this will be WooCommerce core that you’ll likely need to contact WooCommerce about.

  4) Please add this CSS to Theme Options > Custom CSS:

  .product figure .cart-overlay {
  z-index: 21;
  }
  

  – Ed

  May 30, 2017 at 7:44 pm #326504
  yeager444

  Member

  Post count: 13

  Hi Ed. Thanks for getting back to me.

  1.) The returned error codes are posted in the attached error log. I’m hoping you can find what you need, because this functionality for us is critical.

  2.) Thanks for the heads up on this. I’m opening a ticket with WooCommerce now.

  3.) Thanks for the heads up on this. I’m opening a ticket with WooCommerce now.

  4.) The CSS code worked wonderfully. Thank you.

  May 30, 2017 at 7:49 pm #326508
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Hi,

  The logs weren’t attached due to the size.
  Can you share the logs in a dropbox link?

  Thanks

  -Rui

  May 30, 2017 at 7:51 pm #326509
  yeager444

  Member

  Post count: 13

  Just attached it in a reply to my post right before you answered. Thanks!

  May 30, 2017 at 7:58 pm #326510
  yeager444

  Member

  Post count: 13

  Sorry about that. Here’s the drop box link: https://www.dropbox.com/s/86foii6lq55p72l/error_log?dl=0

  June 5, 2017 at 10:55 am #326859
  David Martin – Support

  Moderator

  Post count: 20834

  1.a) Please run this:

  

  1.b) Please open your wp-config.php file and add this: define('WP_MEMORY_LIMIT', '256M');

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  Posted in: Nota