New Landing › How can we help? › Atelier › Problem with image gallery on product page

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    Posted in: Atelier
  • May 25, 2017 at 7:21 pm #326027
    skullo27
    Member
    Post count: 217

    Hi I have suddenly started noticing that on the product pages of WC that you can see the very edge of the second slide in the product gallery. I have images all set to ratio of 1:1 so do not know what could cause this to start happening. any ideas?

    See attached screen shot.

    thanks
    Sam

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    May 26, 2017 at 9:45 am #326078
    David Martin – Support
    Moderator
    Post count: 20834

    Please add this to Theme Options => Custom CSS:

    div.flex-viewport {
    max-width: 99.9%;
}
    May 26, 2017 at 9:50 am #326082
    skullo27
    Member
    Post count: 217

    Hi, OK I will try this.

    Will there be a fix in a future update?

    Thanks

    May 26, 2017 at 9:57 am #326083
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Yes, we will include this in a future update.

    -Rui

    May 26, 2017 at 9:57 am #326084
    David Martin – Support
    Moderator
    Post count: 20834

    Of course, I believe this to be in the next pending release.

    Thanks.

    June 6, 2017 at 6:21 pm #327264
    skullo27
    Member
    Post count: 217

    Hi I style have the custom CSS on my site you gave me in this thread, however, I notice the problem has reappeared! See attached screen shot.

    I disabled the custom CSS to see if there had been a fix for this issue, but the problem remained. Can you advise what I should do to fix it?

    thanks

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    June 6, 2017 at 6:42 pm #327267
    David Martin – Support
    Moderator
    Post count: 20834

    Do you have further errors within your custom CSS? Please add a WP login.

    June 6, 2017 at 6:45 pm #327269
    skullo27
    Member
    Post count: 217
    This reply has been marked as private.
    June 6, 2017 at 7:18 pm #327279
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Did you cleared the Rocket cache plugin?

    -Rui

    June 7, 2017 at 2:36 pm #327431
    skullo27
    Member
    Post count: 217

    Well, we did when we initially added the customer CSS and the problem went away. Then it came back yesterday. I cleared the cache again and it is back to normal. Very strange.

    thanks

    June 7, 2017 at 2:43 pm #327435
    David Martin – Support
    Moderator
    Post count: 20834

    Must be a caching issue with the plugin/browser cache issue.

    June 7, 2017 at 7:29 pm #327547
    skullo27
    Member
    Post count: 217

    Hi, I am not so sure… I just went on the below product page and am still seeing the issue. I have cleared cache, even updated to a new version of WP Rocket that has been release and cleared browser cache and I still see the issue. It goes away if I resize the browser…

    Please let me know what you think is causing this?

    thanks
    Sam

    June 7, 2017 at 7:30 pm #327549
    skullo27
    Member
    Post count: 217

    Sorry here is the page: https://www.supereight.net/shop/supra-shoes-skytop-v-mint-rose-white/

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    June 8, 2017 at 10:01 am #327601
    David Martin – Support
    Moderator
    Post count: 20834

    Can you disable all plugins so only WooCommerce & Swift Framework are active whilst we look.

    June 8, 2017 at 7:01 pm #327737
    skullo27
    Member
    Post count: 217

    Hi Sorry this is a live site so not really.

    Any other option to diagnose?

    thanks

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