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  Posted in: Atelier
• May 10, 2017 at 9:21 am #324020
  Thuisrecycling.nl

  Member

  Post count: 32

  Hi there,

  I’ve updated the Swift framework and the Atelier Theme this morning and now the Frontpage is not building up anymore. It seems as if al builder codes are still there in the back-end, but in the front-end they don’t show.

  I’ve already tried to disable all other plugins, but that doesn’t help.
  Please help!
  For now the site is in maintenance.

  Thanks,
  Jitske

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  May 10, 2017 at 9:35 am #324027
  David Martin – Support

  Moderator

  Post count: 20834

  Please disable your login security for us.

  please clear your browser caches and ensure you are not running any plugin cache/minification.

  Thanks.

  May 10, 2017 at 9:46 am #324029
  Thuisrecycling.nl

  Member

  Post count: 32

  I’ve deactivated the limit login attempts.

  Also I’ve deactivated WP fastest cache. There is Varnish caching on the server, but I can’t turn that of.

  May 10, 2017 at 10:18 am #324035
  David Martin – Support

  Moderator

  Post count: 20834

  I still get:

  

  Have you purged your varnish cache?

  May 10, 2017 at 10:22 am #324036
  Thuisrecycling.nl

  Member

  Post count: 32

  I am sorry, it’s really turned off now.

  Yes the Varnish is purged.

  May 10, 2017 at 10:26 am #324038
  Thuisrecycling.nl

  Member

  Post count: 32

  Are you able to log in now?

  May 10, 2017 at 10:56 am #324043
  Thuisrecycling.nl

  Member

  Post count: 32

  I am sorry, but I have to leave in about 5 minutes.
  I don’t want to hurry you, but please let me know if you can log in.
  If you can, you can try to fid the error today.
  If not… I have to restore my back-up asap and we can continue tomorrow;-(

  May 10, 2017 at 11:18 am #324047
  Thuisrecycling.nl

  Member

  Post count: 32

  I’ haven’t restored the back-up yet, so please take a look to find the error.

  May 10, 2017 at 12:05 pm #324052
  Thuisrecycling.nl

  Member

  Post count: 32

  Hi, I am back again.
  Please let me know what to do.
  The shop is not online now.
  We can’t afford to keep this very long ;-(

  May 10, 2017 at 12:20 pm #324055
  David Martin – Support

  Moderator

  Post count: 20834

  Once I cleared your varnish cache and my browser cache the page loads:

  

  PLEASE NOTE: Adding an extra reply to your topic, as per our support policy, will take it back in the queue and take us longer to reply to you. Please refrain for doing this. If you need to add extra info, then please edit your last reply.

  May 10, 2017 at 12:32 pm #324058
  Thuisrecycling.nl

  Member

  Post count: 32

  This is just a lucky coincidence… I’ve just put back the backup of the theme;-)

  I’ve activated the updated theme again now.

  May 10, 2017 at 12:44 pm #324061
  David Martin – Support

  Moderator

  Post count: 20834

  Please run the theme update here, there is a pending update: https://thuisrecycling.nl/wp-admin/update-core.php.

  

  Your server is also returning a 500 internal server error.

  Please open your wp-config.php file and add this: define('WP_MEMORY_LIMIT', '256M');

  Thanks,
  David

  May 10, 2017 at 12:52 pm #324064
  Thuisrecycling.nl

  Member

  Post count: 32

  There is already this in wp-config:

  /** Memory Limit */
  define(‘WP_MEMORY_LIMIT’, ‘1024M’);
  define( ‘WP_MAX_MEMORY_LIMIT’, ‘1024M’ );

  I can update do the update, but if you take a look you see 2 Atelier themes:
  version 2.4.15 and version 2.4.34.
  Version 2.4.34 is currently active.

  May 10, 2017 at 1:06 pm #324070
  David Martin – Support

  Moderator

  Post count: 20834

  Please backup and delete the theme you are not using via your FTP.

  Please also add your FTP details.

  Can you ask your host for an error log relating to the 500 internal server error?

  May 10, 2017 at 1:10 pm #324071
  Thuisrecycling.nl

  Member

  Post count: 32

  OK, done. Old theme is gone. There is only the updated theme.

  There are error logs on the server, but these are in .tar.gz and I can’t open them.

  Hereby the FTP:
  w002.mi.alm.mooieserver.nl
  thuisrecy
  B3zy40TXg

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  Posted in: Atelier